Cloud Service Operations Manager with German

Infor Inc.; Wrocław; On-site; PLN 211,000 - 297,000; Full time

Job summary

A global technology company located in Wrocław is seeking a Service Operations Manager to oversee and manage Infor Managed Services agreements. The successful candidate will engage directly with customers, ensuring their inquiries are addressed, while coordinating efficiently with multiple internal teams. Excellent English and German skills are essential, alongside strong analytical and time management capabilities. This is an opportunity to join a dynamic environment focused on innovation and customer satisfaction.

Qualifications

• Excellent English and German language skills (oral and written).
• Experience in contract management and strong analytical skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage and administer Infor Managed Services agreements.
• Directly address customer inquiries and ensure smooth resolution of issues.
• Liaison between customer and Project Team for all contractual matters.

Skills

Excellent English skills

Excellent German skills

Strong analytical skills

Client-oriented

Time management

Organizational skills

Job description

You will manage and administer the Infor Managed Services (IMS) agreements by company policies and procedures, Project Management guidelines and best practices of Service Delivery. The number of customers in your portfolio will depend on the size and complexity of the contract.

You will be in direct touch with the customers, addressing their enquiries with Infor, and taking care of the smooth resolution of reported issues. Close cooperation with different internal teams like Operations, Financial Services, Technical and Functional Support and Project Management department, is part of daily activities.

A Day in The Life Typically Includes

• Acting as a liaison between the customer and Project Team to ensure all contractual matters are addressed and coordinated efficiently and promptly
• Use problem-solving skills to respond to complex inquiries and come up with the best business solution
• Administration of assigned contracts, review, and management of contractual obligations to ensure all terms and conditions are met
• Prepare and maintain up-to-date operational document libraries, operate reporting tools, and prepare reports for customers and Infor
• When required, operate effectively and with minimal supervision in managing any of the key ITIL processes; Incident Management, Change Management, Problem Management, etc.

What You Will Need

Basic Qualifications

• Excellent English and German language skills (oral and written)
• Comprehensive knowledge/experience of general corporate business practices, concepts, and principles of contract management and strong analytical skills or vertical knowledge
• Client-oriented, self-motivated person with a strong drive for development with excellent time management and organizational skills
• Ability to work under pressure and meet deadlines assuring the quality-of-service delivery
• Ability to understand and comply with guidance and directives from the direct function Supervisor and interact with all levels of management

Preferred Qualifications

• Additional EMEA languages
• Bonus points for Project Management/ITIL Foundation v4 certification/knowledge
• Acting as a Service Operations Manager or Service Delivery Manager is a plus
• Experience in Account Management and/or Consulting Management is desirable
• Familiarity with Logistics, Sales, Finance Business Processes, Logistic

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management ™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.