Cloud Routing & Quality Analyst

Vonage

Wrocław

On-site

PLN 120,000 - 180,000

Full time

9 days ago

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Job summary

Vonage is seeking a Technical Routing Analyst to own the day-to-day quality and cost performance of global SMS and voice routing. You will ensure reliable, efficient delivery and optimize margins while coordinating with carriers, product and engineering teams.

The role requires experience with SMPP, DLRs, encoding, and routing systems, plus strong data analysis and cross-time-zone collaboration. This position is based in Wroclaw with hybrid work options and AWS migration involvement.

Qualifications

Solid understanding of SMS routing fundamentals (SMPP, DLR codes, encoding, conversion rates, and delivery ratio).
Experience with carrier or telco routing systems and monitoring tools (Tableau, Zendesk, or equivalent).
Analytical mindset to investigate degradation patterns and drive root-cause resolution.

Responsibilities

Monitor and respond to quality alerts via Zendesk and Tableau using established processes.
Provide 24x5 follow-the-sun routing assurance coverage in rotation with regional peers.
Perform proactive quality assurance across SMS and voice destinations; identify degraded suppliers and adjust routes.
Manage country-level routing; evaluate supplier performance and implement tiered routing decisions.
Onboard and test new supplier connections (SMPP/MM4/MM7) with Connectivity Operations.
Identify carrier degradations and encoding issues; coordinate resolution with CORT and suppliers.
Contribute to automation to improve onboarding times, cost management, and alerting.
Participate in regional handovers and maintain clear notes for next-shift teams.
Support migration of SMS services from IBM Data Centres to AWS.