Client Success Director — Growth & Retention

EverService Holdings, LLC; Polska; Hybrid; PLN 588,000 - 666,000; Full time

Benefits offered by this job

Performance-based bonuses

Medical, Dental, Vision, and Life Ins

401(k) matching

6 weeks of paid parental leave

Annual tuition reimbursement

Monthly data stipend for remote work

Paid Vacation and sick time off

11 paid holidays

Birthday holiday

Job summary

iLawyer Marketing is seeking a Client Success Director to own relationships, retention and growth of its law-firm client base and to lead the team serving them.

The mandate includes building onboarding, review cadence, health scoring and reporting from the ground up, while ensuring clients benefit from search, AI answers, website and intake improvements. Your bonus ties to client retention and growth.

Qualifications

• 8+ years client-facing at a digital marketing agency or professional services firm.
• 3+ years leading a team in account management or client success.
• Retention and expansion results you can quantify.
• Experience building or rebuilding account processes from little structure.
• Working command of SEO, paid search and website conversion, and current on GEO and AI search.
• Executive-level communication, written and in person.

Responsibilities

• Own gross revenue retention and net expansion across the book.
• Act as executive sponsor for the highest-value firms. Know their business goals, not just their campaigns.
• Spot at-risk accounts early and run the save plan.
• Work with Sales leadership to turn expansion playbooks into scope growth: new services, larger programs, new practice areas.
• Document onboarding, QBRs, account tiers, health scoring and escalation paths and SLAs.
• Build reporting on retention risk, account health and the expansion pipeline. Cut manual reporting with repeatable templates and automation.
• Run the team inside EOS with rocks, a scorecard and weekly L10s.
• Define roles, set standards, coach to performance, plan capacity and hire as the book grows.
• Advise clients across the full funnel: local and organic search, paid and LSA, website conversion, intake and GEO.
• Turn client needs into services we can sell and deliver.
• Stay current on attorney advertising rules and platform changes that affect law firms.

Skills

Client relationship management

Team leadership

Executive-level communication

SEO & paid search knowledge

GEO and AI search familiarity

Education

Bachelor's degree or equivalent experience

Job description

iLawyer Marketing is seeking a Client Success Director to own relationships, retention and growth of its law-firm client base and to lead the team serving them.

The mandate includes building onboarding, review cadence, health scoring and reporting from the ground up, while ensuring clients benefit from search, AI answers, website and intake improvements. Your bonus ties to client retention and growth.