Client Success Coordinator

Aon plc; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Aon plc in Kraków is seeking a Client Success Coordinator to support clients through RMCD data collection, validation and integration, delivering insights for compensation decisions.

You will collaborate with clients and internal teams to ensure accurate data, smooth submissions and strong project delivery in a hybrid work setup.

Qualifications

• Strong analytical skills with data in Excel and business tools.
• Ability to collect, validate, reconcile and interpret data with high accuracy.
• Good interpersonal skills to explain technical concepts to different audiences.
• Experience in compensation, HR data, survey operations, data implementation or client-facing environment would be an advantage.
• Strong stakeholder management and relationship-building skills.
• Ability to manage multiple priorities and meet deadlines with attention to detail.
• Proactive and problem-solving attitude with curiosity about data quality and process improvement.
• Proficiency in Microsoft 365 and confidence using AI-enabled technology and data tools.

Responsibilities

• Support clients throughout compensation data collection, submission, mapping and integration activities.
• Validate and analyse compensation and survey data, ensuring accuracy, completeness and alignment with RMCD methodology.
• Provide guidance on data requirements, timelines, reporting and survey participation processes.
• Partner with clients and internal stakeholders to resolve data, reporting and implementation-related questions.
• Build strong client relationships while supporting successful project delivery and a positive client experience.
• Contribute to reporting, benchmarking and continuous improvement initiatives across Data Solutions operations.

Skills

Analytical skills

Interpersonal skills

Stakeholder management

Attention to detail

Multitasking

Problem solving

Data quality

Curiosity about data

Tools

Microsoft 365

AI tools

Job description

Are you looking for a role where you can combine data analysis, client interaction and project coordination while helping organizations make better compensation decisions?

As a Client Success Coordinator, you will support clients throughout their journey of participating in Aon's Radford McLagan Compensation Database (RMCD), the world's leading source of benchmark compensation data. You will work closely with clients to ensure compensation data is collected, validated and transformed into important insights that support workforce and reward decisions.

As organizations face growing challenges in attracting, retaining and motivating talent, high-quality compensation data and market intelligence have become more important than ever. In this role, you will play a key part in helping clients successfully navigate compensation surveys, data submissions and benchmarking processes.

This is a hybrid role with the flexibility to work both virtually and from our Krakow office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

You will work closely with clients and internal teams to support the collection, validation and integration of compensation data, ensuring a smooth client experience and high-quality data delivery.

• Support clients throughout compensation data collection, submission, mapping and integration activities.
• Validate and analyse compensation and survey data, ensuring accuracy, completeness and alignment with RMCD methodology.
• Provide guidance on data requirements, timelines, reporting and survey participation processes.
• Partner with clients and internal stakeholders to resolve data, reporting and implementation-related questions.
• Build strong client relationships while supporting successful project delivery and a positive client experience.
• Contribute to reporting, benchmarking and continuous improvement initiatives across Data Solutions operations.

How this opportunity is different:

In the role of Client Success Coordinator, you will develop an outstanding blend of analytical and client-facing skills. The role combines compensation data management, stakeholder engagement and problem-solving, providing exposure to clients, industry-leading compensation data and colleagues across multiple functions and geographies.

Skills and experience that will lead to success:

• Strong analytical skills and confidence working with data in Excel and other business tools.
• Ability to collect, validate, reconcile and interpret data while maintaining a high level of accuracy.
• Good interpersonal skills with the ability to explain technical and data-related concepts to different audiences.
• Experience in compensation, HR data, survey operations, data implementation or a client-facing environment would be an advantage.
• Strong stakeholder management and relationship-building skills.
• Ability to manage multiple priorities and meet deadlines while maintaining attention to detail.
• A proactive and problem-solving attitude with a curiosity about data quality and process improvement.
• Proficiency in Microsoft 365 and confidence using AI-enabled technology and data tools.

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