Client Solutions Manager (Commerce) - Central Europe - GBS

TikTok; Województwo mazowieckie; Sur place; PLN 118 000 - 141 000; Plein temps

Avantages offerts par ce poste

Comprehensive health insurance

Life cover

Employee Assistance Programme

Meal card

Résumé du poste

TikTok is seeking a Client Solutions Manager (Commerce) for Central Europe, based in Warsaw. You will analyze campaign performance, build client relationships, and collaborate with sales and product teams to optimize advertising offerings.

You will lead cross-functional campaigns, manage timelines, provide product expertise, and ensure assets are delivered on time while growing spend and product adoption across clients.

Qualifications

• Experience managing campaigns across digital platforms and/or ad tech products.
• Experience managing brand advertisers with understanding of full funnel objectives.
• Excellent communication skills.
• Self-starter with a start-up mindset.
• Experience working across multiple markets (preferred).
• Deep understanding of digital landscape and social media.

Responsabilités

• Analyze campaign performance data to provide data-driven insights and improve advertising offerings.
• Conduct regular business reviews and build long-term client relationships with the sales team.
• Manage custom programs or sponsorships and lead content campaigns to ensure timely delivery.
• Kick-off campaigns with clients and manage timelines, assets, and optimization opportunities.
• Increase spend and product adoption across client portfolios.
• Educate clients and agencies on product solutions and best practices to grow partnerships.
• Collaborate with cross-functional teams to deliver creative ad solutions that drive measurable results.
• Coordinate with international product and engineering teams to troubleshoot client issues during campaigns.
• Ensure ad specifications and rates are accurate and report on campaign performance and optimization.
• Educate clients on product solutions and best practices to grow business and manage key client relationships.

Connaissances

Campaign management

Client relationship management

Data analysis

Excellent communication

Startup mindset

Multi-market experience

Social media knowledge

Outils

Pixel

Events API

Description du poste

Client Solutions Manager (Commerce) - Central Europe - GBS

Location:

Warsaw

Employment Type:

Regular

Job Code:

A21970

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Responsibilities

• Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
• Manage custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered on time
• Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization
• Increase spend & product adoption across clients within your vertical
• Serve as a product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership
• Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners
• Investigate and work directly with international product & engineering teams to help them troubleshoot client issues during a campaign
• Work with the campaign execution team to ensure ad specifications and rates are accurate as well as being responsible for the reporting of and optimisation of campaigns.
• Aid the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing business, helping the team manage relationships with key clients and agency partners (media, creative, marketing partners)
• Build scalable processes for our growing teams

Qualifications

• Minimum Qualifications- Experience managing campaigns across digital platforms and/or ad tech product
• Minimum Qualifications- Experience managing brand advertisers with a deep understanding of their challenges across full funnel objectives
• Minimum Qualifications- Excellent communication skills
• Minimum Qualifications- Self-starter, fast learner with a start-up spirit
• Preferred Qualifications- Previous experience working across multi markets
• Preferred Qualifications- Deep understanding of digital landscape and a passion for social media
• Preferred Qualifications- Experience managing performance campaigns
• Preferred Qualifications- Knowledge and understanding of tracking, attribution and measurement (Pixel, Events API, etc)
• Preferred Qualifications- Ability to analyze data and identify insights to assess campaign performance
• Preferred Qualifications- Experience diagnosing and solving technical problems with product and engineering teams
• Preferred Qualifications- Proactive attitude with excellent project management, organizational, and analytical skills

Job Information

The initial base pay for this position is PLN 11632 per month.

Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

In line with our company philosophy and commitment to equal treatment, our Total Rewards package in Poland is designed to ensure fairness, transparency, and employee wellbeing. The benefits offered are competitive within the local market, aligned with statutory requirements and best practices, and may vary depending on the nature of employment.

As part of our benefits package, we offer comprehensive supplementary health insurance for you and your eligible dependants, covering the cost of private treatment for acute conditions. We also provide life cover which offers a lump-sum payment which will be a percentage of your gross monthly salary (depending on the nature of death) in the event of your death whilst in employment with ByteDance. In addition, our Employee Assistance Programme (EAP) offers 24/7 access to confidential mental health counselling for employees and their immediate family members for a designated number of sessions.

Other locally prevalent benefits include a meal card with a designated daily allowance per worked day and access to The Social Benefit Fund, which supports employees’ social activities and provides access to a monthly benefit fund. Full details of these benefits and eligibility criteria are available in the Benefits Summary page which will be shared prior to you onboarding with the company.

We also provide time-off benefits in line with applicable statutory limits, including annual leave (based on years of service), sick leave, maternity leave, paternity leave, childcare leave, study leave, and other paid or unpaid leave entitlements. Where any allowance or payment exceeds statutory requirements, this will be clearly stated in the applicable Leave and Pay Policy.

These benefits are an integral part of the overall remuneration package and are extended to all employees in a fair and transparent manner, in accordance with legal and regulatory requirements. The Company reserves the right to modify or change these benefit programmes at any time, with or without notice.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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