Client Manager - CIB Client Servicing (with Spanish)

HSBC Holdings plc; Kraków; On-site; PLN 109,000 - 134,000; Full time

Benefits offered by this job

Healthcare

Pension plan

Life insurance

Multisport card

Private medical care

Home office setup reimbursement

Employee assistance program

CSR initiatives

Nursery discounts

Training and education support

Flexible working hours

Free parking

Job summary

HSBC Holdings plc in Kraków is seeking a Client Manager with Spanish to support the European onboarding business, coordinating customer activation end-to-end and balancing service, cost, control and regulatory requirements.

You will act as the single point of contact for customer activation, manage the end-to-end activation journey, and work with Relationship Managers and internal teams to meet client needs while complying with local and international regulations. English and Spanish required.

Qualifications

• Proven experience delivering excellent customer service.
• Proactive, business-oriented with ability to prioritise requests.
• Ability to work under pressure and meet deadlines.
• Excellent written and verbal communication in English and Spanish.

Responsibilities

• Act as the single point of contact for customer activation and onboarding.
• Manage and coordinate end-to-end customer activation journey.
• Serve as operational contact for clients on process requirements.
• Support Customers and Relationship Managers with internal teams.
• Understand client needs and align with internal rules and regulations.
• Manage a pipeline of customer requests and meet deadlines.
• Build and maintain a network outside your function to meet client needs.

Skills

Communication skills

Negotiation

Work under pressure

Interpersonal skills

English proficiency

Spanish proficiency

Education

Bachelor's degree in banking, finance, economics or similar field

Job description

Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

CIB Client Relationship Servicing is responsible for global client activation, due diligence and relationship servicing for HSBC clients across the full client lifecycle. As a Client Manager with Spanish you’ll support the European complex onboarding business by coordinating customer activation end-to-end, balancing customer service, cost, control and regulatory requirements while partnering closely with Relationship Managers and internal teams.

What you’ll do

• Act as a single point of contact for customer activation, introducing new customers as active clients of the bank and enabling a selected range of products for existing customers.
• Manage and coordinate the end-to-end customer activation journey.
• Serve as the operational point of contact for clients on process requirements.
• Support Customers and Relationship Managers and partner with internal teams on existing-to-bank activity.
• Understand clients’ needs and align them with internal rules plus local and international regulations.
• Manage a pipeline of customer requests and ensure delivery to internal and customer deadlines.
• Build and maintain a strong network outside your own function to meet customer needs.

What you need to have to succeed in this role

• Demonstrate proven experience delivering excellent customer service and improving service through innovative approaches.
• Apply a proactive and business-orientated approach to prioritising and managing conflicting requests
• Show ability to work under pressure.
• Communicate, influence and negotiate effectively with customers and internal teams.
• Bring strong interpersonal skills and the ability to influence others.
• Use excellent verbal and written English and Spanish.
• Hold a bachelor’s degree or equivalent professional qualification in banking, finance, economics or a similar field.
• Offer an additional language as an asset.

What we offer

The pay range for this role is 9 742 PLN – 12 000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please let us know.