Client Lifecycle Intern

UBS; Wrocław; On-site; PLN 33,000 - 40,000; Full time

Benefits offered by this job

Hands-on experience in a global bank

Coaching and training programs

Exposure to global operational teams

Opportunities for professional growth

Job summary

UBS is offering an internship in Group Operations in Wroclaw, Poland. You will work on client lifecycle management processes, supporting maintenance and offboarding tasks while learning regulatory requirements and controls within a global financial institution.

You will collaborate with experienced professionals, gain hands-on experience, and participate in process improvements and training to develop your skills and knowledge in client services and operations.

Qualifications

• Fluent in English and German, written and spoken.
• Analytical mindset with strong attention to detail.
• Interest in financial services, operations, client management, or regulatory processes.
• Good organizational skills and ability to manage multiple priorities.

Responsibilities

• Assist with processing client maintenance and offboarding requests.
• Review client documentation for completeness and accuracy.
• Update and maintain client information in internal systems.
• Support investigation of client data discrepancies under guidance.
• Contribute to achieving service level and quality standards.

Skills

English & German fluency

Analytical mindset

MS Office

Teamwork

Job description

Key Responsibilities

As an Intern in Group Operations, you’ll gain valuable insight into Client Lifecycle Management and support the team in delivering high-quality services to our internal and external clients.

Job Type

Full Time

Job Reference #

345309BR

City

Wroclaw

Key Responsibilities

As an Intern in Group Operations, you’ll gain valuable insight into Client Lifecycle Management and support the team in delivering high-quality services to our internal and external clients.

Working alongside experienced professionals, you'll develop your understanding of client maintenance and offboarding processes, while learning how regulatory requirements, operational controls and client service are applied within a global financial institution.

Your responsibilities may include:

• supporting the processing of client maintenance and offboarding requests
• reviewing client documentation for completeness and accuracy
• updating and maintaining client information in internal systems
• assisting with the investigation and resolution of client data discrepancies under guidance from team members
• supporting the team in meeting service level and quality standards
• collaborating with colleagues and stakeholders to help resolve client-related queries
• participating in process improvement initiatives and supporting the implementation of operational enhancements
• contributing to team projects and change initiatives
• developing knowledge of risk awareness, compliance requirements, and operational processes
• participating in training sessions and knowledge-sharing activities

The team

You’ll be joining the Client Services Lifecycle Management Team within GCOO.

We are a collaborative and diverse team focused on delivering high-quality client lifecycle services while continuously improving the way we work. We encourage curiosity, learning and professional development, providing an environment where team members can build their skills, share ideas and contribute to meaningful initiatives.

During your internship, you'll work closely with experienced colleagues who will support your development through coaching, training, and regular feedback.

We offer:

• hands-on experience within a global financial institution
• opportunities to learn from experienced professionals
• a collaborative and supportive team environment
• exposure to a variety of operational processes and business stakeholders
• opportunities to contribute to continuous improvement initiatives
• ongoing learning and development opportunities

Your Skills And Experience

We're looking for a motivated and detail-oriented individual who is eager to learn, develop new skills and gain experience in a dynamic and collaborative environment.

You have:

• strong communication skills in English and German, both written and spoken
• an analytical mindset and strong attention to detail
• an interest in financial services, operations, client management, or regulatory processes
• good organizational skills and the ability to manage multiple priorities
• a willingness to learn and adapt in a fast-paced environment
• the ability to work effectively both independently and as part of a team
• proficiency in Microsoft Office applications and digital tools
• a proactive attitude and a desire to contribute to process improvements
• curiosity about emerging technologies, including AI, and how they can support operational excellence while being used responsibly and in line with applicable policies and standards

About Us

UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.

We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Contact Details

UBS Business Solutions SA

UBS Recruiting

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Report misconduct: If you are made aware of any of our employees or individuals acting on behalf of UBS engaging in acts of misconduct under the Poland Whistleblowing Act, you may report your concerns through [e-mail]