Chief Operating Officer (COO)

Evotym; Warszawa; Hybrid; PLN 375,000 - 500,000; Full time

Job summary

A growing fintech company in Poland is seeking a Chief Operating Officer (COO) to own operational and client transaction processes. The ideal candidate will have a strong fintech background and expertise in building scalable processes. This role offers competitive compensation and the opportunity for hybrid or remote work.

Benefits

Competitive compensation package

Career growth potential

Opportunity for remote work

Qualifications

• Proven experience in fintech, banking, or payment processing companies.
• Strong background in building and restructuring operational systems and policies.
• Deep understanding of transaction schemes and payment routes.

Responsibilities

• Lead and coordinate the Key Account Management team.
• Oversee and optimize transaction routes for efficiency.
• Drive automation initiatives with IT teams.

Skills

Fintech experience

Process optimization

Team management

Fluency in English

Fluency in Russian

Job description

About The Client

Our client is a growing European fintech company operating in the payments and transaction processing sector. The company connects crypto and wire transfers within a dynamic ecosystem that includes partner networks, account management teams, and agents. With offices across Europe and Asia, the company is now entering a phase of process automation and operational scaling. Working languages: English and Russian.

Role Overview

The Chief Operating Officer (COO) will take full ownership of the company’s operational and client transaction processes, freeing the founder from day‑to‑day management. This is a hands‑on role for an operational leader with a fintech or banking background — someone who understands transaction flows, builds structured processes, and drives automation.

Key Responsibilities

• Lead and coordinate the Key Account Management team to ensure smooth client operations and transaction handling.
• Oversee and optimize transaction routes, improving efficiency and profitability.
• Design, document, and standardize operational workflows and regulations.
• Drive automation initiatives in collaboration with IT — CRM integration and process digitalization.
• Manage service‑level agreements (SLA) to enhance transaction speed and quality.
• Collaborate with finance and partner teams on transaction settlements and reconciliation.
• Elevate the company’s operations to a structured, scalable level.

Requirements

• Proven experience in fintech, banking, or payment processing companies.
• Deep understanding of transaction schemes, payment routes, and process optimization.
• Strong background in building and restructuring operational systems and policies.
• Technical mindset — ability to work closely with IT teams on automation and CRM tools.
• Experience managing teams and implementing structured workflows.
• Fluency in English and Russian (the role involves communication with international clients).

Key Soft Skills

• Strategic & System Thinking: Able to build clear, scalable processes from the ground up.
• Leadership: Skilled at motivating and guiding teams through change.
• Initiative: Brings forward ideas for automation and process improvement.
• Communication: Confident in cross‑functional collaboration.
• Adaptability: Balances hands‑on operations with strategic growth priorities.

What We Offer

• Opportunity to lead operations in a growing fintech environment.
• Direct influence on automation and process transformation.
• Competitive compensation package based on experience.
• Hybrid or remote work options within the European time zone.
• Career growth potential as the company expands across regions.

Apply in 2 min

and take the next step toward shaping the operational backbone of a fast‑growing fintech. Your leadership can define how this company scales and succeeds.