Chargeback Dispute Senior Specialist

Nexi Group; Rzeszów; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Tech equipment

International team

Structured training

PayTech University

Job summary

Nexi Group in Rzeszów is seeking a Chargeback Dispute Specialist to join our dynamic payments team on a fixed-term contract. You will handle chargeback cases for POS and eCommerce, manage BLIK-related inquiries, and ensure compliance with Visa and Mastercard rules.

You will also prepare reports, train junior staff, create training materials, and participate in scheme trainings while coordinating team activities in the supervisor’s absence.

Qualifications

• Min 4 years of experience in chargeback processes.
• Completed Visa/Mastercard training in chargebacks.
• Higher education (Bachelor’s or Master’s degree).
• Fluent Polish and English at least B2 level.
• Strong teamwork, accuracy and deadline-driven mindset.

Responsibilities

• Handle chargeback cases for POS and eCommerce transactions.
• Manage BLIK-related cases and inquiries.
• Apply and maintain knowledge of Visa/Mastercard regulations for chargebacks.
• Prepare team statistics and reports on request.
• Support and train junior specialists daily.
• Create training materials and documentation.

Skills

Chargeback experience

Visa/Mastercard training

English B2

Education

Bachelor’s or Master’s degree

Tools

Salesforce

Job description

Job Description

Shape the Future of Payments with Nexi in 2026. Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Why This Role Is Right for You

As a Chargeback Dispute Specialist, you’ll join a collaborative and forward-thinking team based in Rzeszów. This position is offered on a fixed-term employment contract.

About Your Future Role

In this position, you will:

• Handling chargeback cases for POS and eCommerce transactions


• Managing BLIK-related cases and inquiries


• Applying and maintaining knowledge of payment schemes (Visa, Mastercard) regulations related to chargebacks


• Preparing team statistics and reports upon request of the supervisor


• Supporting and training junior specialists in daily operations


• Creating training materials and documentation


• Participating in online training sessions organized by Payment Schemes


• Monitoring and verifying updates in Payment Scheme regulations for POS and eCommerce, and ensuring their proper implementation in daily operations in cooperation with Card Scheme Compliance


• Coordinating team activities in the absence of the supervisor


• Supporting the supervisor in ongoing operational tasks


• Independently representing the team in internal and cross-functional meetings

What Makes You a Great Fit

We’re looking for someone eager to make a difference. Here’s what we value:

Essential Qualifications

• Minimum 4 years of experience in chargeback processes


• Completed Visa/Mastercard training in chargebacks


• Higher education (Bachelor’s or Master’s degree)


• Strong teamwork skills and ability to share knowledge


• High level of accuracy, responsibility, and ability to meet deadlines


• Analytical thinking and problem-solving skills


• Very good knowledge of Payment Scheme regulations (especially Visa and Mastercard)


• Proactive attitude and willingness to continuously develop skills


• English proficiency at a minimum B2 level and fluent Polish

Bonus Skills

• Experience with eCommerce chargeback processing


• Knowledge of and experience working with Salesforce

What’s in it for You

• Attractive salary and a competitive benefits package to reward your expertise and contributions


• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work


• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment


• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Discover Life at Nexi

We’re an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi

We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.