Collections Team Leader

The HEINEKEN Company; Kraków; On-site; PLN 180,000 - 300,000; Full time

Job summary

HEINEKEN Kraków is seeking a Business Leader to drive end-to-end process delivery and team performance within HEINEKEN Business Services Poland based in Kraków. You will lead the team to deliver strategy-aligned process execution, ensuring service quality and contributing to continuous improvement.

The role requires 1-3 years in a leadership role and at least 4 years of operational experience, plus a Finance or Accounting degree, and excellent written and spoken English.

Qualifications

• 1-3 years of leadership experience and 4 years of operational process experience.
• Bachelor's or Master’s degree in Finance or Accounting.
• Excellent written and verbal English.
• Engagement and drive for results.

Responsibilities

• Communicate company strategy to team and individuals.
• Establish team strategy aligned with Kraków priorities and process delivery.
• Ensure service delivery meets objectives and quality; own end-to-end process.
• Prepare and analyse SLA/KPI reports with root-cause analysis.
• Foster business partnership and align communication with OpCo and GBO.

Skills

Leadership

People management

English proficiency

Process improvement

Education

Finance or Accounting degree

Job description

At HEINEKEN Kraków (Heineken Business Services Poland) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

As Business Leader:

• understanding and being able to communicate company strategy to team and individuals
• establishing team strategy aligned with process and HEINEKEN Krakow high level strategy and priorities
• executing the process delivery with expected service objectives and quality
• taking ownership for end-to-end process and service delivery including part of the process delivered by GBO
• solving operational issues and acting prevent it in future
• preparing and analysing SLA/KPI reports with root cause analysis
• ensuring complete and up to date process documentation
• actively attending the relevant operational meetings to discuss performance, issues, collaboration
• preparing and participating in business visits as per the agreed plan with SM
• fostering business partnership and aligning the communication standards with OpCo, GBO
• ensuring that effective controls are executed, monthly control reports are delivered
• proactively raising any issue on design or execution of controls and proposing changes to make controls effective and efficient
• making conscious decision regarding team’s costs (OT, travels, R&R, unused holidays, band mix)
• bringing constructive, challenging ideas to drive Process standardization and taking ownership of the agreed actions.

As People Leader:

• planning resources for the team, recruiting right people, on-boarding them in the new role
• setting & describing SMART team and individuals objectives linked to HEINEKEN Global and HEINEKEN Krakow vison & strategy
• planning individual’s and team tasks over time
• providing ongoing, regular 1-2-1 feedback to team members on their performance and development
• handling underperformance timely and effectively and recognizing good performance and rewarding best people
• assisting to create SMART development plans based on 70/20/10 approach
• planning succession, developing best people in the pipeline for leaders or experts
• providing regular coaching and mentoring to team members
• breaking the communication silos and fostering team collaboration
• effectively managing changes in the team.

You are a good candidate if you have:

• 1-3 years of relevant professional experience as leader and 4 years of operational experience in the process
• Bachelors or Master’s degree in Finance or Accounting
• excellent written and verbal English
• engagement and drive for results.

You are a perfect match if you have:

• end-to-end OTC process knowledge
• proven experience in driving process improvements, implementing operational standards, and leading automation initiatives.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.