Change Manager

Deloitte Global; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Udemy for Business

LinkedIn Learning

Buddy program

Flexible hybrid model

Well-being & inclusion

Job summary

Deloitte Global is seeking an experienced Change Manager to support organizational change management for technology initiatives across Central Europe. You will collaborate with project managers, analysts, leadership and business teams to drive adoption and understanding of new tools and processes.

This role emphasizes the people side of change rather than ITIL processes. You will develop change plans, engage stakeholders, and help ensure sponsorship, readiness and measurable adoption.

Qualifications

• Experience in organizational change management or technology adoption (2+ years).
• Creative approaches to reach and engage people.
• Empathy for users' viewpoint in change scenarios.
• Strong communication skills (written, verbal, visual).
• Excellent interpersonal skills and ability to build relationships.
• Ability to influence others and communicate a shared vision.
• Fluent English.
• Proficiency with MS Office (PowerPoint, Excel, Teams).
• Familiarity with AI tools such as Microsoft Copilot.
• Change management certification is a plus.

Responsibilities

• Develop and deliver change plans for internal technology initiatives.
• Assess how changes affect people and establish sponsorship.
• Engage future users and identify needed support.
• Collaborate with project teams and stakeholders to drive adoption.
• Create training materials, communications, knowledge resources, and templates.
• Facilitate sponsor meetings and leadership presentations.
• Monitor readiness and adoption measures and iterate.

Skills

Change management

Stakeholder engagement

Communication

Influencing

User perspective

Creativity

Empathy

English fluency

AI tooling awareness

Tools

Microsoft Office (PowerPoint, Excel, Teams)

AI tools (Microsoft Copilot)

Job description

General Information

Position: Change Manager

Work arrangement: Full-time

City: Gdansk, Katowice, Krakow, Lodz, Poznan, Rzeszow, Szczecin, Warsaw, Wroclaw

Country: Poland

Department: Business Services Center (PL)

Team: Information Technology (IT)

Area of interest: IT - Development, IT - Services

Way of work: Remote

Description & Requirements

Deloitte's Regional Information Technology team helps our business teams across Central Europe get the most from technology. We are expanding our Organizational Change Management team and looking for someone who enjoys working with people and helping them adopt new tools and ways of working.

This role focuses on organizational change management: the people side of change, rather than the ITIL process for managing technical changes.

Working with colleagues like project managers, analysts, leadership teams and business teams, you will help build understanding, engagement and adoption across our technology initiatives. Our portfolio will give you opportunities to apply your experience, take ownership and continue developing your skills.

You do not need to hold a manager title today - we welcome experienced practitioners ready to take the next step.

We are particularly interested in your mindset and approach: how you understand people's needs, build trust, respond to concerns and find practical ways to help change succeed.

We are looking for:

• Experience in organizational change management, technology adoption or transformation (2+ years).
• Creativity in coming up with ways to reach and engage people.
• Understanding of and empathy for the user's point of view in a change scenario.
• Great communication skills - written, verbal and visual.
• Excellent people skills and the ability to build relationships with people at all levels.
• The ability to influence others and communicate a shared vision.
• Fluent English.
• Proficiency in Microsoft Office tools, including PowerPoint, Excel and Teams.
• Proficiency with AI tools, such as Microsoft Copilot, to support analysis, communication, content creation and everyday work.
• A change management certification is a plus.

In your role, you will work with Project Managers and business stakeholders to develop and deliver change plans for internal technology initiatives. You will assess how changes affect people, help establish effective sponsorship, engage future users and identify what support they need.

You will take ownership of your change activities while working closely with colleagues across the project and change management teams. Your creativity, judgement and ability to connect with people will help turn project delivery into meaningful adoption.

Your future role

• Develop and execute change plans, informed by change impacts, stakeholder needs and organizational readiness.
• Apply and help improve our change management framework and tools, drawing on established approaches and Deloitte's internal practices.
• Build and maintain networks of change agents, leadership sponsors and technology enthusiasts across Central Europe.
• Understand concerns and barriers to adoption, and work with project teams and stakeholders to address them.
• Collaborate on creating training materials, communication assets, knowledge resources and templates.
• Facilitate champion sessions, training sessions, sponsor meetings and leadership presentations.
• Define and monitor measures of readiness and adoption, using feedback to improve the approach.

What we offer

• Stable job in multinational company based on employment contract;
• Working in flexible hybrid model - partially from home and the office;
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
• Structured onboarding process and Buddy program for new joiners;
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
• Attractive benefits: