Change Management & Process Improvement Lead

TTEC; Polska; Hybride; PLN 70 000 - 90 000; Plein temps

Résumé du poste

TTEC in Kraków, Poland, is seeking a BIM/IT support professional to lead project tasks, analyze performance, and coordinate across teams to drive program success. You will contribute to end-to-end project management, assist with UAT, and ensure smooth deployments while engaging with clients and internal stakeholders.

The role emphasizes strong communication, business acumen, and interdepartmental collaboration within a global services environment.

Qualifications

• Proven leadership skills.
• Strong business acumen.
• Background in business operations a bonus.

Responsabilités

• Project Management – Manage Tasks assigned by client.
• Performance Analysis and Process Improvement.
• Interdepartmental and client communications.
• Assist in End-to-end Project Management of all systems implementation and program launches.
• UAT support and testing for smooth deployments.
• Strong communication with clients and internal teams.

Connaissances

Leadership skills

Business acumen

Project management

Description du poste

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As Changed Manager/BIM working in Office in Krakow in Poland you’ll be a part of bringing humanity to business.

Support the current business process automation including: process improvement assessments, supporting business case information used to prioritize projects, project management of systems, launch, reporting or other projects, analyze support performance metrics and identify root cause and improvement initiatives, manage program action item log, communicate with and between the program, all support organizations and the client.

BIM Essential Duties & Responsibilities:

• Project Management – Manage Tasks assigned by client
• Performance Analysis and Process Improvement
• Interdepartmental and client communications
• Proven leadership skills
• Strong business acumen
• Process Innovation helpful
• Background in business operations a bonus
• Handle the laptop updates
• Interface with support organizations to improve program capabilities and performance.
• Work on program issues list
• Assist in End-to-end Project Management of all systems implementation, program launches and other related projects through stabilization.
• Assist for UAT and stabilization and testing to ensure smooth deployments.
• Strong communication skills, Client interaction a plus
• Other duties as it relates to operation support to the programs.

IT Essential Duties & Responsibilities:

• Issue, install and receive the equipment to and from the user/s
• Provide replacement support and service of accessories (mouses, keyboards, headsets etc)
• Maintain asset/inventory of devices/accessories and periodically update the Site IT POC at Krakow and/or Site IT Supervisor
• Be the first point of contact in case of problems with the Client's platforms.
• Provide and support the users with basic information on the induction day 1 (how to reset password – help.ttec.com, how to access web version of the outlook)
• Understand and enforce IT policies and follow all security compliance practices.
• Keep the IT Supervisor informed of all changes, hardware and software failures, and operational issues.
• Complete assigned work orders by due date within established goals.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• Private Luxmed Medical Care (including Dental Care) & Eye Care Plan (glasses reimbursement)
• Multisport Card

• Reimbursement program and tuition program

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies

build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.