Change Communications Lead in Global Team, E-invoicing (f/m/x)

Mars; Województwo mazowieckie; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Life insurance

Employee Assistance Program

Private medical care

Lunch card

Discounts via online shop

Volunteer initiatives during work

Job summary

Mars Global Service is seeking a Change Communications Lead to independently drive the end-to-end communications and change strategy for a major e-invoicing transformation. You will shape and deliver readiness, adoption, and business continuity while aligning with Mars Global Services messaging.

The role requires 5+ years in managing change for large programmes, fluency in English, and strong stakeholder engagement across global teams.

Qualifications

• 5+ years of experience leading change and communications for large, complex transformation programmes.
• Strong ability to assess impact, map stakeholders and plan communications.

Responsibilities

• Develop and execute end-to-end change and communications strategy for readiness, adoption and continuity.
• Assess stakeholder impact and translate insights into targeted communications and training.
• Create clear, audience-specific messages explaining complex programme changes.
• Maintain a consistent narrative for the e-invoicing transformation across org-wide messaging.
• Prepare leadership communications and stakeholder materials to drive engagement.
• Build relationships with PMO, project leads, segments and corporate affairs teams.
• Act as primary point of contact for all change and communications activity.
• Support end-user adoption with targeted communications and engagement activities.
• Monitor effectiveness and provide regular insights and recommendations to programme leadership.

Skills

Change management

Stakeholder mapping

Communication planning

Multi-channel communications

Fluent English

Job description

Change Communications Lead in Global Team, E-invoicing (f/m/x)

in Mars Global Service

Job Description

Finance Operations Department

Location: Warsaw

Hybrid working

• Fully virtual recruitment experience *

We're looking for an experienced Change Communications Lead to independently drive change communications for a major global finance e-invoicing transformation programme. This role will shape and deliver the end-to-end change communications strategy, supporting stakeholders across Suppliers, Customers, Segment Operations and MGS (Mars Global Services) teams. The successful candidate will develop a clear, coordinated communications, change and training approach that enables readiness, implementation, adoption and business continuity throughout the programme.

What would be your key responsibilities?

• Developing and executing the end-to-end change and communications strategy to support programme readiness, implementation, adoption, and business continuity.
• Conducting stakeholder and audience impact assessments and translating insights into targeted communication and training plans.
• Creating clear, engaging, and audience-specific communications that explain complex programme, process, and system changes.
• Defining and maintaining a consistent narrative for the e-invoicing transformation, aligned with broader MGS and MGS Finance strategic messaging.
• Preparing leadership communications, programme updates, and key stakeholder materials to ensure ongoing engagement and alignment.
• Building strong relationships across the programme, including PMO, project leads, Segment and MGS stakeholders, and Corporate Affairs teams.
• Acting as the primary point of contact for all change and communications activities related to the programme.
• Supporting end-user adoption through targeted communications, engagement activities, and feedback mechanisms.
• Monitoring communication effectiveness and stakeholder engagement, providing regular insights, reporting, and recommendations to programme leadership

What are we looking for?

• 5+ years of experience in managing change and communications for multiple, complex operational transformation programmes
• Strong expertise in change impact assessments, stakeholder mapping and communication planning, with the ability to work independently within a project team.
• Stakeholder management and relationship-building skills, with the confidence to engage and influence at all levels of the organization.
• Ability to translate complex programme, process and system changes into clear, relevant and engaging messages for different audiences.
• Experience creating effective multi-channel communications, including emails, SharePoint sites, videos and other digital content.
• Proactive, curious and solutions-oriented mindset.
• Resilient and comfortable navigating ambiguity, complexity and evolving project priorities.
• Strong organizational and planning skills, with the ability to manage multiple workstreams and deadlines.
• Fluent English, both written and spoken.

Nice To Have

• Experience leading communications and managing change for finance, technology, process transformation programmes within a complex global organization.
• Experience with e-invoicing or finance transformation initiatives.
• Experience working across global teams and multiple regions.

What can you expect from Mars?

• Permanent contract of employment as from the start.
• Attractive financial conditions including Bonuses.
• We will also look after your safety and well-being by offering you rich benefits package including life insurance, Employee Assistance Program fully covered by Mars, and private medical care, MultiBenefit Program and lunch card.
• Extra savings scheme to support You in long perspective.
• Support in career building through personalized development plan.
• On-line shop with attractive discounts on our products that Your family and friend are going to love.
• Possibility to participate in volunteering initiatives during working hours.
• A modern and pet friendly office in the City Center (Zlote Tarasy building).