Change Communications Lead in Global Team, E-invoicing (f/m/x)

Mars; Poland; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Bonuses

Life insurance

Private medical care

Lunch card

Development plan

Online shopping discounts

Volunteer initiatives

Pet-friendly office

Job summary

Mars, Warsaw, Poland, is seeking a Change Communications Lead to drive end-to-end communications for a global e-invoicing transformation. This hybrid role is embedded in the Mars Global Services finance operations function and requires coordinating with Suppliers, Customers and internal stakeholders.

You will shape the communications and training approach to enable readiness, adoption and business continuity throughout the programme, delivering leadership updates and multi-channel messages to

Qualifications

• 5+ years of experience in managing change and communications for large transformation programmes.
• Strong expertise in change impact assessments, stakeholder mapping and communication planning.
• Ability to engage and influence at all levels of the organisation.
• Ability to translate complex programme, process and system changes into clear messages for diverse audiences.
• Experience creating effective multi-channel communications (emails, SharePoint, videos, digital content).
• Proactive, curious mindset with solutions orientation.
• Resilience navigating ambiguity and evolving priorities.
• Strong organizational and planning skills for multiple workstreams.
• Fluent English in written and spoken form.

Responsibilities

• Develop and execute end-to-end change and communications strategy to support programme readiness, implementation, adoption and business continuity.
• Conduct stakeholder/ audience impact assessments and translate insights into targeted plans.
• Create clear, engaging, audience-specific communications explaining complex changes.
• Define and maintain a consistent narrative for the e-invoicing transformation aligned with Mars messaging.
• Prepare leadership communications, programme updates and stakeholder materials.
• Build relationships across PMO, project leads, segments and Corporate Affairs teams.
• Act as primary contact for all change and communications activities for the programme.
• Support end-user adoption through targeted communications and engagement activities.
• Monitor communication effectiveness and provide regular insights and recommendations to leadership.

Skills

Change communications

Stakeholder mapping

Communication planning

Multi-channel communications

English fluency

Independent working

Organizational planning

Tools

SharePoint

Video creation

Digital content creation

Job description

Job Description:

Change Communications Lead in Global Team, E-invoicing (f/m/x)

in Mars Global Service

Finance Operations Department

Location: Warsaw

Hybrid working

* Fully virtual recruitment experience *

We’re looking for an experienced Change Communications Lead to independently drive change communications for a major global finance e-invoicing transformation programme. This role will shape and deliver the end-to-end change communications strategy, supporting stakeholders across Suppliers, Customers, Segment Operations and MGS (Mars Global Services) teams. The successful candidate will develop a clear, coordinated communications, change and training approach that enables readiness, implementation, adoption and business continuity throughout the programme.

What would be your key responsibilities?

• Developing and executing the end-to-end change and communications strategy to support programme readiness, implementation, adoption, and business continuity.
• Conducting stakeholder and audience impact assessments and translating insights into targeted communication and training plans.
• Creating clear, engaging, and audience-specific communications that explain complex programme, process, and system changes.
• Defining and maintaining a consistent narrative for the e-invoicing transformation, aligned with broader MGS and MGS Finance strategic messaging.
• Preparing leadership communications, programme updates, and key stakeholder materials to ensure ongoing engagement and alignment.
• Building strong relationships across the programme, including PMO, project leads, Segment and MGS stakeholders, and Corporate Affairs teams.
• Acting as the primary point of contact for all change and communications activities related to the programme.
• Supporting end-user adoption through targeted communications, engagement activities, and feedback mechanisms.
• Monitoring communication effectiveness and stakeholder engagement, providing regular insights, reporting, and recommendations to programme leadership

What are we looking for?

• 5+ years of experience in managing change and communications for multiple, complex operational transformation programmes
• Strong expertise in change impact assessments, stakeholder mapping and communication planning, with the ability to work independently within a project team.
• Stakeholder management and relationship-building skills, with the confidence to engage and influence at all levels of the organization.
• Ability to translate complex programme, process and system changes into clear, relevant and engaging messages for different audiences.
• Experience creating effective multi-channel communications, including emails, SharePoint sites, videos and other digital content.
• Proactive, curious and solutions-oriented mindset.
• Resilient and comfortable navigating ambiguity, complexity and evolving project priorities.
• Strong organizational and planning skills, with the ability to manage multiple workstreams and deadlines.
• Fluent English, both written and spoken.

Nice to have:

• Experience leading communications and managing change for finance, technology, process transformation programmes within a complex global organization.
• Experience with e-invoicing or finance transformation initiatives.
• Experience working across global teams and multiple regions.

What can you expect from Mars?

• Permanent contract of employment as from the start.
• Attractive financial conditions including Bonuses.
• We will also look after your safety and well-being by offering you rich benefits package including life insurance, Employee Assistance Program fully covered by Mars, and private medical care, MultiBenefit Program and lunch card.
• Extra savings scheme to support You in long perspective.
• Support in career building through personalized development plan.
• On-line shop with attractive discounts on our products that Your family and friend are going to love.
• Possibility to participate in volunteering initiatives during working hours.
• A modern and pet friendly office in the City Center (Zlote Tarasy building).

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