Business Services Support Specialist with German

EY; Katowice; Hybrid; PLN 100,000 - 145,000; Full time

Job summary

EY GDS Poland is hiring a Business Services Support Specialist with German in Katowice, offering a hybrid work model (2 days in office/3 days remote). You will join a dynamic EY Delivery Services team delivering client-focused processes.

You will manage pipelines, support pricing and forecasting, handle billing, and maintain CRM data while collaborating with engagement and operations teams. Fluency in German and good English are required, with strong communication and organizational skills.

Qualifications

• Fluent in German (written and oral).
• Good knowledge of English (written and oral).
• Excellent communication and organizational skills.
• Experience with MS Office package (Excel, PowerPoint, Outlook) is required.

Responsibilities

• Pipeline management and opportunity tracking in the dedicated system.
• Support pricing, budgeting and forecasting processes.
• Billing activities including invoicing and shipping handling.
• Maintain client information and engagement data in CRM.
• Collaborate with Engagement Teams and share knowledge.

Skills

German language

English language

Communication skills

Organizational skills

Customer service

Tools

MS Office (Excel, PowerPoint, Outlook)

Job description

Location: Katowice - 2 days office/3 days remote

Business Services Support Specialist with German

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated Service Delivery Center network by EY.

Joining EY Global Delivery Services Poland, you will become a part of a very dynamic team with the possibility to make your mark. So, whenever you are interested in being right at the heart of that challenge, we have interesting opportunities for you

Your Key Responsibilities

• Pipeline Management
• Capturing and maintaining opportunities, projects in the dedicated system
• Support with the technical implementation in the respective tools
• Support in pricing, budgeting and forecasting
• Regular proactive analysis, discussion, evaluation with Engagement Teams around services and projects provided for the clients
• Preparation of complex settlements
• Carry out Billing activities such as creation of invoices and handling shipping
• Support in dunning processes
• Creation of interfirm statements

Engagement Management Support for system-related topics of engagement management

• Support in the system-side initiation of the PACE & AML process
• Keeping Client Information up to date in dedicated CRM Database
• Setup Engagement Code
• Provide process related analysis on ongoing projects (reporting)
• Encouraging knowledge sharing and sharing best practices
• Stay connected with the business and functional experts

People Management & team management

• Build and maintain strong team’s culture
• Oversee team performance and embed Exceptional Client Service (ECS)
• Identify training needs and manage team resources for new initiatives
• Develop service strategies
• Drive individual development and ensure performance management is in place

Skills And Attributes For Success

• You are detail oriented and eager to analyze and solve complex process cases
• You have exceptional customer service skills, including responsiveness and commitment to quality is one of your strong side

To qualify for the role, you must have

• You are fluent in German language (written and oral)
• You have a good English knowledge (written and oral)
• You possess a good knowledge of MS Office package (Excel-PowerPoint and Outlook)
• Excellent communications and organizational skills

Ideally, you’ll also have

• Self-educate and seek additional knowledge
• Ability to prioritize workload and deliver outputs within deadlines
• Strong communication and partnering skills with people of all levels of the firm

What We Look For

We are interested in hiring a German-speaking candidate, team player with strong communication and organization skills as well as proactive attitude, with high level of energy. You should be able to independently complete your regular responsibilities according to deadlines, communicate with other teams in order to resolve daily challenges and show professionalism while day-to-day contact with EY clients and partners

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.