Business Development Manager

Customs Support Group; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

Customs Support Group (CSG) is seeking a Business Development Manager to drive growth of our customs services portfolio in domestic and international markets. You will acquire new customers, nurture long-term relationships, and present tailored solutions, while collaborating with operations and customs teams to ensure seamless delivery.

Travel readiness and a strong track record in B2B sales are essential for success.

Qualifications

• At least 3 years of experience selling logistics, freight forwarding, or related services.
• Solid understanding of customs procedures and international trade processes.
• Proven track record with B2B customers and managing commercial relationships.
• Excellent interpersonal, communication, and negotiation skills.
• Self-motivated, results-oriented, and able to work independently.
• English proficiency at minimum B2 level; additional languages are an advantage.
• Valid Category B driving license and willingness to travel for business.

Responsibilities

• Acquire new customers for customs services in domestic and international markets.
• Identify customer needs and propose tailored customs solutions.
• Prepare and present commercial offers and proposals.
• Conduct negotiations and manage the sales process.
• Hit and report on sales targets and growth objectives.
• Maintain accurate sales records and reporting.
• Collaborate with operations to ensure service delivery.
• Represent the company at industry events and meetings.

Skills

Business development

Sales

Customer management

Negotiation

Communication

English proficiency

Willingness to travel

Self-motivated

Job description

About Customs Support Group

Customs Support Group (CSG) is the European market leader in customs services, operating across 15 countries. CSG is owned by private equity and a fast-growing, dynamic, data-driven company, dedicated to expanding its presence through strong organic growth and strategic acquisitions. Its key priorities include digital transformation, operational excellence and customer experience, all aimed at driving growth and enhancing efficiency.

Purpose Of The Position / Responsibilities

The Business Development Manager is responsible for driving the growth of Customs Support Group’s customs services portfolio in domestic and international markets. The role focuses on acquiring new customers, developing long-term business relationships, and identifying opportunities to expand customs-related services across various industries.

In addition, the position involves collaborating closely with operational and customs teams, understanding customer needs, delivering tailored solutions, and representing the company in negotiations, industry events, and business meetings to support sustainable commercial growth.

Areas of Responsibility

• Actively acquiring new customers interested in customs services, including import/export clearance, transit services, and customs consultancy
• Identifying customer needs and proposing tailored customs and trade compliance solutions
• Preparing and presenting commercial offers, proposals, and business presentations
• Conducting negotiations and managing the sales process from prospecting through contract signing
• Achieving assigned sales targets and supporting the company's growth objectives
• Maintaining accurate sales records and reporting business development results

About Customs Support Group

Customs Support Group (CSG) is the European market leader in customs services, operating across 15 countries. CSG is owned by private equity and a fast-growing, dynamic, data-driven company, dedicated to expanding its presence through strong organic growth and strategic acquisitions. Its key priorities include digital transformation, operational excellence and customer experience, all aimed at driving growth and enhancing efficiency.

Purpose Of The Position / Responsibilities

The Business Development Manager is responsible for driving the growth of Customs Support Group’s customs services portfolio in domestic and international markets. The role focuses on acquiring new customers, developing long‑term business relationships, and identifying opportunities to expand customs‑related services across various industries.

In addition, the position involves collaborating closely with operational and customs teams, understanding customer needs, delivering tailored solutions, and representing the company in negotiations, industry events, and business meetings to support sustainable commercial growth.

Areas of Responsibility

Business Development & Sales

• Actively acquiring new customers interested in customs services, including import/export clearance, transit services, and customs consultancy
• Identifying customer needs and proposing tailored customs and trade compliance solutions
• Preparing and presenting commercial offers, proposals, and business presentations
• Conducting negotiations and managing the sales process from prospecting through contract signing
• Achieving assigned sales targets and supporting the company's growth objectives
• Maintaining accurate sales records and reporting business development results

Customer Management

• Building and maintaining long‑term relationships with existing customers and business partners
• Acting as a trusted advisor on customs services and international trade‑related matters
• Ensuring a professional, customer‑focused approach in all customer interactions

Stakeholder Management

• Collaborating closely with customs and operational teams to ensure seamless service delivery
• Coordinating internally to develop customized solutions that address customer requirements
• Building relationships with key stakeholders and decision‑makers within customer organization

Market Development & Representation

• Monitoring market trends, customer needs, and competitor activities to identify growth opportunities
• Supporting strategic business development initiatives and market expansion activities
• Representing the company at trade fairs, conferences, industry meetings, and networking events

Requirements

• Minimum 3 years of experience in selling logistics, freight forwarding, customs, or related services
• Good understanding of customs procedures, customs regulations, and international trade processes
• Proven experience working with B2B customers and managing commercial relationships
• Strong interpersonal, communication, and negotiation skills
• Self‑motivated, results‑oriented, and capable of working independently
• English language proficiency at minimum B2 level; additional languages are an advantage
• Valid Category B driving license and willingness to travel for business purposes