Business Account Manager – Middle

SOFTSWISS; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Mental Health Program

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, professional conferences

Job summary

SOFTSWISS is hiring a Middle Account Manager to join our Casino Platform Team. You will build trusted, long-term partnerships with clients using the Jackpot Aggregator tool, overseeing campaigns, bonuses, and tournaments across iGaming projects.

Your role involves understanding client business models, aligning strategies with their goals, and driving sustainable account growth while delivering exceptional client experience.

Qualifications

• Proven experience in client relationship or account management.
• English at least B2+ and Russian at C1+.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to translate client needs into clear objectives and actions.
• Ability to collaborate across cross-functional teams and manage multiple priorities.
• Analytical thinking and problem-solving abilities.

Responsibilities

• Develop and maintain strong, long-term relationships with clients and key stakeholders.
• Understand each client’s business model, goals, and challenges to provide guidance.
• Collaborate with client stakeholders to identify risks and deliver solutions.
• Create and execute client development plans and account growth strategies.
• Own client satisfaction and business growth in collaboration with the Casino Platform Team.
• Identify opportunities to expand cooperation and value delivered to clients.
• Coordinate resolution of operational issues with timely follow-up.
• Forecast, monitor, and report key account performance and metrics.
• Communicate client requirements, priorities, and feedback to internal teams.
• Identify improvements to account management processes and best practices.

Skills

Client relations

Account management

English B2+

Russian C1

Stakeholder mgmt

IT knowledge

Analytical thinking

Multitasking

Job description

Overview:

SOFTSWISS is hiring a Middle Account Manager to join our Casino Platform Team. You\'ll work closely with our clients to help them achieve their business goals while driving long-term partnerships, sustainable account growth, and exceptional client experience across our Casino Platform.

About Product:

iGaming Platform:

With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest quality of service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge through state-of-the-art technology, providing clients with an unparalleled experience at any given time. The platform combines reliable technology with a broad set of tools that help operators manage, optimise, and grow their business.

Purpose of the Role:

In this role, you will build trusted, long-term partnerships with clients using the Jackpot Aggregator tool. The Jackpot Aggregator is an engagement and gamification module for managing promotional jackpot campaigns across iGaming projects. The jackpot management tool encompasses campaigns, bonuses, tournaments, and other engagement mechanics.

Key Responsibilities:

• Develop and maintain strong, long-term relationships with clients and key stakeholders, acting as their trusted business partner.

• Understand each client\'s business model, operational processes, goals, and challenges to provide tailored guidance and strategic support.

• Collaborate with client stakeholders to identify risks, resolve challenges, and deliver effective business solutions.

• Create and execute client development plans and account growth strategies that support long-term partnership success.

• Take ownership of client satisfaction and business growth in close collaboration with the Casino Platform Team.

• Identify opportunities to expand cooperation and increase the value delivered to clients.

• Coordinate the resolution of operational and business-related issues, ensuring timely communication and effective follow-up.

• Forecast, monitor, and report key account performance and project metrics.

• Communicate client requirements, priorities, and feedback clearly to relevant internal stakeholders.

• Identify opportunities to improve account management processes and contribute to implementing best practices across the team.

Required Experience:

• Proven experience in client relationship management, account management, or a similar client-facing role.

• Upper-Intermediate English (B2 or higher) and Advanced Russian (C1 or higher).

• Strong communication, negotiation, and stakeholder management skills.

• Excellent collaboration skills with the ability to work effectively across cross-functional teams.

• Solid understanding of the IT industry.

• Ability to understand clients\' business needs and translate them into clear objectives and practical solutions.

• Strong analytical thinking and problem-solving skills.

• Ability to manage multiple priorities while taking ownership of client-related initiatives.

Nice to Have:

• Experience in Account Management within the iGaming, Gambling, or B2B software industry.

• Familiarity with casino platforms, jackpot products, aggregators, or other iGaming solutions.

• Experience working with international clients and distributed cross-functional teams.

• Understanding of commercial and operational metrics related to client growth and product performance.

Our Benefits:

• Private health insurance

• Sports benefits

• Comprehensive Mental Health Program

• Free English lessons (online)

• Local language courses

• Paid time off

• Maternity leave support

• Referral program rewards

• Upskilling, internal workshops, and participation in professional conferences and corporate events