Bilingual Technical Support Engineer (Chinese) – Incident & Logs

Intellias; Poland; On-site; PLN 100,000 - 145,000; Full time

Benefits offered by this job

Fixed quarterly bonus for private care

Birthday/celebration gifts

E-learning accounts

Job summary

Intellias is seeking a proactive Support Engineer to monitor connected-vehicle platforms and respond to incidents with a global client base. You will analyze logs with observability tools, perform structured troubleshooting, and coordinate with internal teams and external vendors to restore services promptly.

You will join a 24/7/365 support model, document investigations in Jira, and contribute to post-incident reviews while upholding security and data protection standards.

Qualifications

• English and Chinese fluency required for communications with customers and teams.
• Strong ownership to manage incidents from initial investigation to restoration.
• Ability to prioritize multiple incidents in a dynamic environment.
• Solid analytical and problem-solving skills.
• Clear written and verbal communication, independent yet collaborative.

Responsibilities

• Monitor connected-vehicle platforms, applications, integrations, and connectivity services.
• Validate alerts and classify incidents, known issues, or false positives.
• Respond to incidents and service requests within defined SLAs.
• Investigate vehicle-to-cloud, app, platform, SIM/eSIM, and connectivity issues.
• Analyse logs with Kibana/Grafana; perform structured troubleshooting.
• Use basic SQL to validate data and investigate incidents.
• Escalate and coordinate with engineering, telecom, cloud providers, and vendors.
• Document steps, findings, and actions in Jira Service Management.
• Contribute to root cause analyses and post-incident reviews.
• Follow ITIL-based processes and maintain knowledge bases in Confluence.

Skills

English (B2+)

Chinese (B2+)

Ownership mindset

Incident management

Analytical skills

Documentation

Tools

Kibana

Grafana

Jira Service Management

Confluence

Job description

Intellias is seeking a proactive Support Engineer to monitor connected-vehicle platforms and respond to incidents with a global client base. You will analyze logs with observability tools, perform structured troubleshooting, and coordinate with internal teams and external vendors to restore services promptly.

You will join a 24/7/365 support model, document investigations in Jira, and contribute to post-incident reviews while upholding security and data protection standards.