Bilingual Solutions Consultant (Norwegian/English) – Sofia

Gdziepracujemy; Polska; On-site; PLN 88,000 - 137,000; Full time

Benefits offered by this job

Relocation bonus €1,200 gross

Accommodation on arrival

Plane ticket to Sofia

Training provided

Health insurance

Career development

Job summary

TELUS Digital Bulgaria is seeking a Solutions Consultant with Norwegian and English to join our Sofia-based team. You will deliver professional support, use CRM and ticketing tools, and interact via phone, email, and chat.

No tech background needed; we provide comprehensive training, relocation assistance including €1,200 gross, up to 30 days company-provided accommodation, and travel support.

Join an international environment with career development and health insurance benefits.

Qualifications

• Fluent Norwegian and English communication required.
• Strong interpersonal abilities and customer-service orientation.
• Ability to follow structured guides and processes.
• Excellent listening and problem-solving skills.
• Adaptable and quick to learn new processes and technologies.
• Self-motivated with a passion for customer satisfaction.

Responsibilities

• Deliver professional support for products and services with high customer satisfaction.
• Master CRM and ticketing systems to meet customer needs.
• Engage customers via phone, email and chat.
• Resolve inquiries within SLAs using knowledge base.
• Meet or exceed performance metrics for call handling and first-contact resolution.
• Collaborate to share best practices and contribute to the knowledge base.
• Participate in ongoing training and stay updated on products.

Skills

Norwegian

English

Customer service

Active listening

Problem solving

Communication

Adaptable learner

Team collaboration

Tools

CRM software

Ticketing systems

Job description

TELUS Digital Bulgaria is seeking a Solutions Consultant with Norwegian and English to join our Sofia-based team. You will deliver professional support, use CRM and ticketing tools, and interact via phone, email, and chat.

No tech background needed; we provide comprehensive training, relocation assistance including €1,200 gross, up to 30 days company-provided accommodation, and travel support.

Join an international environment with career development and health insurance benefits.