Solutions Consultant - French & English (Relocation to Sofia)

Gdziepracujemy; Polska; On-site; PLN 88,000 - 156,000; Full time

Benefits offered by this job

Relocation bonus

Company-provided accommodation

Plane ticket to Sofia

Taxi from airport to accommodation

Fully paid training

Health insurance

Employee referral bonuses

Job summary

TELUS Digital Bulgaria is hiring a Solutions Consultant with French and English to join our growing CX team in Sofia. You will help users maximize product experience, delivering professional support across channels and leveraging CRM tools for efficient issue resolution.

No tech background is required; our comprehensive training program will prepare you with product knowledge and processes. A relocation package and extensive onboarding support are provided.

Qualifications

• Fluent French and English communication skills.
• Strong interpersonal abilities and customer service orientation.
• Ability to follow structured guides and processes.
• Excellence in active listening and problem solving.
• Adaptable and quick to learn new processes and technologies.

Responsibilities

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate.
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet customer needs.
• Engage customers through multiple channels, including phone, email and chat.
• Resolve customer inquiries within agreed SLAs using knowledge base and protocols.
• Meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores.
• Collaborate with team members to share best practices and contribute to the knowledge base.
• Participate in ongoing training and stay updated on product knowledge and industry trends.

Skills

French & English

Interpersonal skills

Structured guides

Active listening

Problem solving

Adaptability

Tools

CRM software

Ticketing systems

Job description

TELUS Digital Bulgaria is hiring a Solutions Consultant with French and English to join our growing CX team in Sofia. You will help users maximize product experience, delivering professional support across channels and leveraging CRM tools for efficient issue resolution.

No tech background is required; our comprehensive training program will prepare you with product knowledge and processes. A relocation package and extensive onboarding support are provided.