Bilingual Service Desk Associate (Spanish)

Diebold Inc.; Poland; Remote; PLN 56,000 - 84,000; Full time

Job summary

Diebold Nixdorf is seeking an Associate Service Desk Representative fluent in Spanish to join our global team in Poland. You will provide proactive user support, guide customers through issues, and ensure timely, clear communication.

Responsibilities include diagnosing hardware and software problems, performing software distribution, and creating and updating tickets. You will use remote tools and available resources to resolve requests and maintain high customer satisfaction.

Qualifications

• Fluent in Spanish with professional communication skills.
• Experience delivering technical support to end users is a plus.
• Familiarity with helpdesk tools and ticketing processes.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide proactive helpdesk support to inbound requests.
• Diagnose and resolve hardware and software issues.
• Perform software distribution and manage ticket updates.
• Communicate effectively with customers to manage expectations.

Skills

Spanish language

Customer service

Problem solving

Tools

Remote tools

Ticketing systems

Job description

Diebold Nixdorf is seeking an Associate Service Desk Representative fluent in Spanish to join our global team in Poland. You will provide proactive user support, guide customers through issues, and ensure timely, clear communication.

Responsibilities include diagnosing hardware and software problems, performing software distribution, and creating and updating tickets. You will use remote tools and available resources to resolve requests and maintain high customer satisfaction.