Bilingual Service Desk Agent (Fr/En) – Remote Options

Fujitsu; Łódź; Hybrid; PLN 40,000 - 56,000; Full time

Benefits offered by this job

Private medical care

Group life insurance

24/7 Employee Support Program

Work from modern offices with parking

from home

Workation

2 paid "happy hours" per month, adding

3 extra days off annually

Additional day off after using your?

Holiday allowance

MyBenefit cafeteria

Sport cards

Free e-learning platforms

Shared costs for professional training

certifications

Responsible business initiatives

Employee referral program

Job summary

Fujitsu is seeking a Service Desk Agent in Poland to deliver first‑line technical support, diagnose issues, and coordinate with teams to ensure customer satisfaction. The role offers flexible work location within the country, including office and home-based options.

You will handle initial problem diagnosis, forward requests as needed, and maintain clear communication. Proficiency in French and English, strong communication skills, basic IT knowledge, and a team focus are required.

Qualifications

• Fluency in French and English.
• High-level communication skills.
• Basic computer user knowledge (e.g., Microsoft Office, PC hardware construction).
• Team-oriented attitude.

Responsibilities

• Performing 1st support line diagnosis and resolution of technical problems.
• Forwarding requests to other departments if no other solution is possible.
• Ensuring the quality of communication.
• Registering and analyzing reports.
• Suggesting improvements and optimizations.

Skills

French fluency

English fluency

High-level communication

Basic IT knowledge

Team-oriented

Job description

Fujitsu is seeking a Service Desk Agent in Poland to deliver first‑line technical support, diagnose issues, and coordinate with teams to ensure customer satisfaction. The role offers flexible work location within the country, including office and home-based options.

You will handle initial problem diagnosis, forward requests as needed, and maintain clear communication. Proficiency in French and English, strong communication skills, basic IT knowledge, and a team focus are required.