Bilingual Pharma Support Specialist - German/English (Remote)

SkillMatch Solutions; Remote; PLN 120,000 - 180,000; Full time

Job summary

A leading recruitment agency seeks a dedicated Customer Support Specialist fluent in German and English to provide exceptional support to customers regarding pharmaceutical products. This remote position, based in Szczecin, involves resolving inquiries, maintaining service excellence, and collaborating closely with internal teams. The ideal candidate will hold a degree in Medicine or a related field, possess strong communication skills, and have prior customer support experience. A competitive salary along with benefits such as private health care and professional development is offered.

Benefits

Private medical health care through Luxmed Group

MyBenefit cafeteria with vouchers

Opportunities for professional development

Covered relocation costs for tickets and real estate fees

Qualifications

• Proficient in both spoken and written German and English.
• Previous experience in customer support or similar roles is advantageous.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong interpersonal skills and attention to detail.

Responsibilities

• Act as the primary liaison for customers, handling inquiries related to pharmaceutical products.
• Deliver accurate information via phone and email.
• Collaborate with internal teams to resolve customer concerns.
• Provide professional and empathetic customer interactions.

Skills

Fluency in German

Fluency in English

Strong communication skills

Problem-solving skills

Education

Bachelor's or Master's degree in Medicine or related fields

Job description

A leading recruitment agency seeks a dedicated Customer Support Specialist fluent in German and English to provide exceptional support to customers regarding pharmaceutical products. This remote position, based in Szczecin, involves resolving inquiries, maintaining service excellence, and collaborating closely with internal teams. The ideal candidate will hold a degree in Medicine or a related field, possess strong communication skills, and have prior customer support experience. A competitive salary along with benefits such as private health care and professional development is offered.