Bilingual IT Support Agent (French & Italian)

ITConnect Sp. z o.o.; Wrocław; Hybrid; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Office visits in Wroclaw (2-3 days per

Job summary

ITConnect Sp. z o.o. is seeking an Application Support Agent fluent in French and Italian to deliver high-quality support experiences. The role requires strong communication and a customer-centric mindset, with advantageous IT support background and familiarity with troubleshooting and system navigation.

Office visits in Wrocław are required 2-3 days per week, supporting customers in French and Italian. ServiceNow experience is a plus, and proactive, customer-focused problem solving is valued.

Qualifications

• Fluent in French and Italian (both written and spoken).
• Strong communication skills and a customer-centric approach.
• Previous IT support experience is advantageous.
• Familiarity with troubleshooting and system navigation.
• Experience with ServiceNow (SNOW) is a plus.

Skills

Communication skills

Customer focus

French language

Italian language

IT support experience

Troubleshooting

System navigation

ServiceNow

Tools

ServiceNow

Job description

ITConnect Sp. z o.o. is seeking an Application Support Agent fluent in French and Italian to deliver high-quality support experiences. The role requires strong communication and a customer-centric mindset, with advantageous IT support background and familiarity with troubleshooting and system navigation.

Office visits in Wrocław are required 2-3 days per week, supporting customers in French and Italian. ServiceNow experience is a plus, and proactive, customer-focused problem solving is valued.