FinCrime Analyst (External Dispute Resolutions) - Spanish

Revolut Ltd; Polska; Hybrid; PLN 84,000 - 134,000; Full time

Benefits offered by this job

Flexibility to work from home / abroad

Revolut Metal subscription

Job summary

Revolut Ltd is seeking a FinCrime Analyst to oversee external dispute resolutions in Spanish from a remote setup across Poland and other eligible countries. You will tackle escalated fraud cases, analyse outcomes, and contribute to stronger controls and customer support to maintain exceptional service.

Requirements include 3+ years in financial crime investigations, Spanish and English fluency, and experience with regulated disputes and fraud legislation. A law or STEM degree is a plus.

Qualifications

• 3+ years in financial crime investigations or 1+ year in fraud-related roles.
• Fluency in English and Spanish (C1+).
• Experience with regulated complaints/disputes and fraud legislation.

Responsibilities

• Manage fraud grievances involving external dispute resolution bodies.
• Represent Revolut on external dispute resolution platforms.
• Identify and implement improvements to fraud dispute handling processes.

Skills

Financial crime investigations

Spanish fluency

Investigative methodologies

Stakeholder management

Education

Bachelor's degree

Tools

Spreadsheets

Filters

Pivot tables

Network charts

Job description

FinCrime Analyst (External Dispute Resolutions) - Spanish

Remote: Lithuania · Poland · Portugal · Romania

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Financial Crime Operations is at the forefront of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We're looking for aFinancial Crime Analyst to oversee complaints and external dispute resolutions. You‘ll bring your investigative mindset to get into the details of complex, escalated fraud cases.

Putting your fraud investigations expertise into practise, you‘ll help us improve controlsand customer support to continue delivering an exceptional experience to our customers.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Managing fraud grievances that involve outside dispute resolution bodies
• Representing Revolut in external dispute resolution platforms
• Identifying, analysing, resolving, and implementing continuous improvements within the fraud dispute handling processes
• Analysing previous case outcomes and conducting root-cause analysisto identify continuous improvement opportunities
• Supporting the development of internal procedures
• Organising and maintaining a central archive of data, making sure everything is recorded accurately and easily accessible
• Actively contributing to a culture where the fair treatment of customers is a priority
• Seeking to go above and beyond the role by taking real ownership of problems, policies, and procedures from end to end
• Testing and strengthening current quality controls
• Cooperating closely with other departments during case investigations

What you'll need

• A bachelor's degree (must be able to provide a certificate)
• 3+ years in financial crime investigations, or 1+ years of fraud-related experience
• Expertise in regulated complaints/disputes and fraud legislation
• Fluency in English and Spanish (C1+ level)
• Experience with investigative methodologies evidenced by the use of analytical tools (e.g., spreadsheets, filters, pivots, network charts)
• The ability to work with multiple stakeholders and take ownership of assigned workload
• Adaptability and experience with fast-cycle feedback
• Solid strategic thinking skills to know when and how to best utilise means of redress (for refunds and negotiations)

Nice to have

• A degree in law or a STEM subject
• A professional certification (e.g., ICA or ACAMS)
• Experience in FOS
• Fluency in other languages

Compensation range

• Poland: PLN7,500 - PLN12,000 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Get what you need to succeed

• Financial benefits that show we value your work
• Flexibility to work from home, the office, or abroad
• A Revolut Metal subscription loaded with perks
• Exciting events year-round so you can get to know your team