FinCrime Analyst (External Dispute Resolutions) - Spanish

Revolut; Polska; On-site; PLN 130,000 - 190,000; Full time

Job summary

Revolut is seeking a Financial Crime Analyst to oversee complaints and external dispute resolutions. You will investigate escalated fraud cases and help improve controls and customer support to maintain trust.

You'll manage fraud grievances with external dispute bodies, analyze outcomes, and drive continuous improvements across dispute handling processes while collaborating with multiple teams.

Qualifications

• Bachelor's degree in a related field is required.
• Experience with regulated complaints and fraud legislation.
• Fluency in English and Spanish (C1+ level).
• Strong investigative analytics using spreadsheet tools.
• Ability to collaborate with multiple stakeholders.

Responsibilities

• Oversee complaints and external dispute resolutions.
• Identify and analyze fraud cases with escalation handling.
• Develop process improvements in fraud dispute handling.
• Coordinate with internal teams to gather evidence.
• Maintain accurate central archive of case data.

Skills

Financial crime investigations

Regulated complaints/disputes

English and Spanish

Investigative methodologies

Stakeholder management

Adaptability

Strategic thinking

Writing skills

Education

Bachelor's degree

Law or STEM degree (nice to have)

Tools

Spreadsheets

Pivot tables

Network charts

Filters

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 80+ million customers get more from their money every day.

About The Role

Financial Crime Operations is at the forefront of Revolut's efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut.

We're looking for a Financial Crime Analyst to oversee complaints and external dispute resolutions. You'll bring your investigative mindset to get into the details of complex, escalated fraud cases.

Putting your fraud investigations expertise into practise, you'll help us improve controls and customer support to continue delivering an exceptional experience to our customers.

Up to shape what's next in finance? Let's get in touch.

What You'll Be Doing

• Managing fraud grievances that involve outside dispute resolution bodies
• Representing Revolut in external dispute resolution platforms
• Identifying, analysing, resolving, and implementing continuous improvements within the fraud dispute handling processes
• Analysing previous case outcomes and conducting root-cause analysis to identify continuous improvement opportunities
• Supporting the development of internal procedures
• Organising and maintaining a central archive of data, making sure everything is recorded accurately and easily accessible
• Actively contributing to a culture where the fair treatment of customers is a priority
• Seeking to go above and beyond the role by taking real ownership of problems, policies, and procedures from end to end
• Testing and strengthening current quality controls
• Cooperating closely with other departments during case investigations

What You'll Need

• A bachelor's degree (must be able to provide a certificate)
• 3+ years in financial crime investigations, or 1+ years of fraud-related experience
• Expertise in regulated complaints/disputes and fraud legislation
• Fluency in English and Spanish (C1+ level)
• Experience with investigative methodologies evidenced by the use of analytical tools (e.g., spreadsheets, filters, pivots, network charts)
• The ability to work with multiple stakeholders and take ownership of assigned workload
• Adaptability and experience with fast-cycle feedback
• Solid strategic thinking skills to know when and how to best utilise means of redress (for refunds and negotiations)
• Good writing skills

Nice to have

• A degree in law or a STEM subject
• A professional certification (e.g., ICA or ACAMS)
• Experience in FOS
• Fluency in other languages

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don't use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.