Bilingual Customer Support Specialist - Hybrid Payments

Planet; Warszawa; Hybrid; PLN 52,000 - 78,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Planet is a leading technology company transforming payments to deliver simple, secure, and seamless experiences for merchants and tourists. The Customer Service Representative role focuses on handling inquiries in English and additional EU languages, addressing technical issues, and delivering empathetic, efficient support.

You will work in a shift-based, hybrid model (three days a week in the office), interacting with customers and collaborating with internal teams to resolve questions and

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Experience in customer service or a similar client-facing role.
• Experience with CRM tools like Salesforce or Zendesk.
• Strong computer literacy and willingness to learn new tools.
• Proficient use of Microsoft Office (Excel, Outlook, Word, PowerPoint).

Responsibilities

• Respond to tourists and merchant inquiries via phone and email for multiple markets.
• Provide clear and accurate information about products, services, and policies.
• Handle customer complaints and resolve issues professionally.
• Maintain detailed records of customer interactions in internal systems.
• Collaborate with internal departments to ensure timely resolutions.
• Uphold company standards and service guidelines in every interaction.
• Identify recurring issues and report feedback to improve service quality.
• Engage in manager-assigned projects and merchant trainings.

Skills

English

French

German

Spanish

Italian

Education

Bachelor’s degree in Computer Science, Business Management and Administration, or related field

Tools

Salesforce

Zendesk

Microsoft Office

Excel

Outlook

Word

PowerPoint

Job description

Planet is a leading technology company transforming payments to deliver simple, secure, and seamless experiences for merchants and tourists. The Customer Service Representative role focuses on handling inquiries in English and additional EU languages, addressing technical issues, and delivering empathetic, efficient support.

You will work in a shift-based, hybrid model (three days a week in the office), interacting with customers and collaborating with internal teams to resolve questions and