Bilingual Collections Analyst (English) | Hybrid Role

careersinpoland; Kraków; Hybrid; PLN 80,000 - 115,000; Full time

Benefits offered by this job

Hybrid work

Global client exposure

Career development path

Comprehensive training

Employee assistance program

Employee share plan with dividends

Referral program

Worksmile platform access

Modern office amenities

Job summary

Accenture Kraków is hiring an end-to-end Collections Specialist to manage the receivables process, communicating with customers and internal stakeholders by phone and email, and negotiating payment solutions. You will collaborate with Finance, Sales and Account Management to resolve issues and ensure timely collections.

Additionally, you will assist with onboarding of new teammates, maintain strong client relationships, and meet defined SLA targets.

Qualifications

• Fluent written and spoken English (min. B2 level)
• Experience in Customer Service, Call Center, O2C Collections, BPO, Shared Services is an asset
• Strong communication, negotiation and stakeholder management skills
• Proactive and solution-oriented approach to daily responsibilities
• Consistent delivery of high-quality work meeting SLA and performance targets
• Proven ability to build and maintain positive relationships with clients and key stakeholders
• Experience coordinating team activities and providing operational support during Team Lead absences
• Strong analytical and problem-solving skills with root-cause analysis

Responsibilities

• Manage the end-to-end collections process, ensuring timely recovery of outstanding receivables in line with established procedures
• Handle customer and internal stakeholder communication via phone and email
• Negotiate payment solutions and build strong business relationships
• Collaborate with Finance, Sales, and Account Management teams to resolve issues
• Perform account reconciliations and payment allocations
• Support onboarding and training of new team members
• Work independently, take ownership of tasks, and provide backup support for the Team Lead when needed

Job description

Accenture Kraków is hiring an end-to-end Collections Specialist to manage the receivables process, communicating with customers and internal stakeholders by phone and email, and negotiating payment solutions. You will collaborate with Finance, Sales and Account Management to resolve issues and ensure timely collections.

Additionally, you will assist with onboarding of new teammates, maintain strong client relationships, and meet defined SLA targets.