Infrastructure Change Manager

Outokumpu Chrome Oy; Katowice; Hybrid; PLN 154,000 - 193,000; Full time

Benefits offered by this job

Hybrid work model

Private life insurance

Comprehensive medical care

Pension scheme (PPK)

Multisport card

Annual performance bonus

Accident-free bonus

Modern office in Katowice

Job summary

Outokumpu Chrome Oy in Katowice is seeking an experienced VDI/EUC Operations Engineer to support Azure Virtual Desktop (AVD) and RDS environments. You will manage host pools, session hosts, application groups, and golden images, while ensuring stable user sessions and efficient image lifecycle management.

The role requires 5+ years of VDI experience, strong Azure VDI knowledge, FSLogix, and familiarity with Nerdio Manager. Hybrid work, solid benefits, and a permanent contract are offered.

Qualifications

• 5+ years of hands-on experience in VDI/EUC operations with AVD and RDS/Citrix environments.

Responsibilities

• Provide advanced (2nd/3rd level) support for Azure Virtual Desktop (AVD), RDS and VDI services, including escalation.
• Manage and troubleshoot AVD environments, including host pools, session hosts, workspaces, application groups and published applications.
• Own the golden image lifecycle — building, patching, validating and deploying session host images.
• Manage FSLogix profiles, storage performance, user sessions and profile recovery.
• Monitor service health, performance and incidents, perform root cause analysis and drive improvements.
• Support patching, security activities, change management and migration from legacy VDI/RDS platforms to Azure AVD.
• Standardise application delivery, maintain technical documentation and share knowledge with support teams.
• Identify opportunities for automation, process improvements and better user experience.

Skills

VDI/EUC operations

Azure Virtual Desktop

English communication

Vendor collaboration

IT service management

Education

Bachelor's degree in Computer Science/IT

Tools

Azure Virtual Desktop

FSLogix profiles

Azure Files

Nerdio Manager

Job description

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Outokumpu is accelerating the green transition as the global leader in sustainable stainless steel. Our business is rooted in the circular economy: our products are made from 95% recycled materials and are fully recyclable. Our stainless steel is used across society—from infrastructure and mobility to household appliances.

We are committed to the 1.5°C climate target and, with up to 75% lower carbon footprint than the industry average, we help our customers reduce their emissions.

Together, we are working towards a world that lasts forever. Outokumpu employs approximately 8,200 professionals in close to 30 countries, with headquarters in Helsinki, Finland, and shares listed on Nasdaq Helsinki. Learn more at www.outokumpu.com.

What you will do:

• Provide advanced (2nd/3rd level) support for Azure Virtual Desktop (AVD), RDS and VDI services, including escalation support when needed.
• Manage and troubleshoot AVD environments, including host pools, session hosts, workspaces, application groups and published applications.
• Own the golden image lifecycle — building, patching, validating and deploying session host images.
• Manage FSLogix profiles, storage performance, user sessions and profile recovery.
• Monitor service health, performance and incidents, perform root cause analysis and drive improvements.
• Support patching, security activities, change management and migration from legacy VDI/RDS platforms to Azure AVD.
• Standardise application delivery, maintain technical documentation and share knowledge with support teams.
• Identify opportunities for automation, process improvements and better user experience.

What you bring:

• 5+ years of hands-on experience in VDI/EUC operations with AVD and RDS/Citrix environments.
• Strong knowledge of Azure Virtual Desktop, including host pools, session hosts, application groups, scaling and troubleshooting.
• Experience with FSLogix profiles, Azure Files, storage solutions and Windows multi-session environments.
• Knowledge of golden image management, application packaging, patching and release processes.
• Experience with IT service management processes, change/problem management and vendor collaboration.
• Degree in Computer Science/IT or equivalent professional experience.
• Fluent English communication skills.
• Nice to have: Experience with Nerdio Manager and enterprise B2B environments.

What We Offer

• International, diverse, and highly collaborative working environment
• Hybrid work model (2 times per week on-site)
• Private life insurance (Ergo Hestia)
• Comprehensive medical care (Lux Med)
• Pension scheme (PPK with PZU)
• Multisport card supporting an active lifestyle
• Annual performance bonus (STI) rewarding results and contribution
• Accident-free bonus awarded when defined safety targets are met and no incidents occur on the manufacturing site
• Modern office located atŻelazna 2, Katowice
• Salary range in Poland: 13,800 - 17,300 zl. gross per month. Final offer depends on candidate's experience and competence.

Employment Details

• 3-month probation period
• Permanent employment contract