Automation Support Engineer: Low-Code & RPA

GGS IT Consulting; Kraków; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Sports subscription

Free coffee

Free fruits

Free breakfasts

Startup atmosphere

No dress code

Mentorship

Job summary

GGS IT Consulting in Kraków, Poland, is seeking a Software Engineer to join the Support team and help deliver seamless automation solutions. You’ll work on low-code platforms and automation tools, providing hands-on technical support and driving continual improvement.

Join a collaborative, client‑facing environment with generous learning opportunities, mentorship, and a startup vibe. The role emphasizes problem solving, English communication, and the ability to manage multiple inquiries under

Qualifications

• Solid experience with SQL (preferably Oracle PL/SQL).
• Ability to write queries and navigate relational database structures.
• Analytical mindset and strong problem-solving abilities.
• Self-organized and capable of working under pressure.
• Prior experience in IT support roles.
• Proficiency in English (minimum B2 level).
• Strong communication and time management skills.
• Curiosity and interest in low-code platforms, RPA tools, and workflow automation.

Responsibilities

• Provide hands-on technical support for automation platforms including UiPath, Oracle APEX, Microsoft Power Automate, and workflow orchestration.
• Manage and resolve technical inquiries via ticketing and communication platforms.
• Triage and troubleshoot technical issues using internal case tracking systems.
• Ensure timely support delivery in accordance with defined SLAs.
• Collaborate with clients to gather information, resolve issues, or elevate as needed.

Skills

SQL

English (B2)

Analytical mindset

Problem solving

Tools

Jira Service Desk

SSRS

SSIS

ITIL

Job description

GGS IT Consulting in Kraków, Poland, is seeking a Software Engineer to join the Support team and help deliver seamless automation solutions. You’ll work on low-code platforms and automation tools, providing hands-on technical support and driving continual improvement.

Join a collaborative, client‑facing environment with generous learning opportunities, mentorship, and a startup vibe. The role emphasizes problem solving, English communication, and the ability to manage multiple inquiries under