Associate Relations Manager (Employee Relations Manager) (f/m/x)

Mars; Warszawa; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Life insurance

Private medical care

Employee Assistance Program (EAP)

Multibenefit program

Meals/subsidized meals

Career development support

Pet-friendly office

Job summary

Mars in Warsaw is seeking an experienced Associate Relations Manager to act as the central point for associate relations issues while supporting a hybrid work model (up to 50%). The role focuses on ensuring fair processes, labor law compliance, and proactive workplace insights.

Responsibilities include leading grievances, advising HR and leaders, updating policies, and managing cases in ServiceNow. A strong background in HR/IR and Polish law is required, with English fluency for cross‑border

Qualifications

• University degree in HR, labor relations, or law.
• 4+ years in HR or industrial relations.
• Knowledge of Polish employment and labor law.
• Fluent in Polish and English; strong communication skills.

Responsibilities

• Be the primary contact for associate relations issues and inquiries.
• Lead grievance and disciplinary processes per Mars guidelines.
• Advise HR partners, leadership, line managers, and associates on AR matters.
• Recommend policy improvements for consistency and effectiveness.
• Deliver AR capability-building programs for managers and leaders.
• Coach managers on performance management and documentation.
• Review separations and severance options and next steps.
• Conduct thorough associate relations investigations and recommendations.
• Identify AR trends and coordinate actions with AR Lead.
• Ensure accurate case management using ServiceNow.
• Drive regional AR projects.

Skills

Polish language proficiency

English language proficiency

HR knowledge

Labor/Industrial relations expertise

Analytical skills

Discretion with confidential info

Education

Bachelor's degree in HR or related field

Tools

ServiceNow

Job description

Associate Relations Manager (Employee Relations Manager)

Hybrid working (up to 50%)

Location: Warsaw

We are seeking an experienced Associate Relations Manager to serve as a key point of contact for associate relations issues within our organization. This role handles inquiries, mitigates risks, and resolves issues fairly and objectively, ensuring alignment with our Five Principles. You will be instrumental in building trust, ensuring labor law compliance, and proactively identifying insights to foster a positive and productive workplace.

Key Responsibilities

• Ensure associate and business advocacy; lead grievance and disciplinary processes in line with Mars guidelines to build a fair, trustworthy, and inclusive workplace.
• Evaluate and manage Associate Relations questions, concerns, and issues escalated from client groups.
• Coach and advise P&O Business Partners (HR BP), Leadership Teams, line managers, and associates on Associate Relations matters.
• Make recommendations to improve policies, practices, and procedures for better consistency and effectiveness.
• Deliver Associate Relations capability‑building programs for line managers and leadership teams.
• Partner with and coach line managers on the performance management process and documentation.
• Review and recommend the next steps regarding separations, severance options, and transition assistance.
• Perform thorough associate relations investigations and prepare recommendations based on findings.
• Identify associate relations trends and partner with the Associate Relations Lead on appropriate actions.
• Ensure accurate and timely case management using the ServiceNow system.
• Drive regional projects within the field of Associate Relations.

Qualifications

• A university degree or equivalent, preferably in Human Resources, Labor/Industrial Relations, or a Legal field.
• 4+ years of experience working in Human Resources or Industrial Relations (e.g., HR Generalist).
• Deep knowledge of applicable Polish employment and labor relations regulations.
• Strong communication, written, and interpersonal skills, with the ability to work effectively in both Polish and English.
• Strong analytical, problem‑solving, and conflict management skills.
• Proven ability to handle and maintain confidential, sensitive information with discretion.
• Ability to work independently, prioritize tasks, and meet deadlines while managing competing projects.
• Willingness to travel up to 15% of the time.
• Expertise in HR procedures and policies, employee relations, ensuring regulatory compliance, and driving initiatives to foster company culture.

Benefits

• Contract of employment.
• Attractive financial conditions with Business Bonus and Christmas Bonus.
• Rich benefits package including life insurance, private medical care, Employee Assistance Program fully covered by Mars, and MultiBenefit Program.
• Subsidized meals.
• Extra savings scheme to support you in the long term.
• Support in career building through personalized development plan.
• On‑line and On‑site shop with attractive discounts on our products that your family and friends will love.
• Possibility to participate in volunteering initiatives during working hours.
• A modern and pet‑friendly office in the Warsaw City Centre.