Associate Online Consultant

Aon Corporation; Kraków; On-site; PLN 110,000 - 180,000; Full time

Job summary

Aon Corporation is hiring an Associate Consultant to support the delivery of online benefits systems for clients. You will be the key contact between clients, consulting teams, project teams and operations to ensure client requirements are met and growth is supported.

You will work with engagement, health, risk and DC consultants to ensure inputs are delivered and will develop strong partnerships with client teams and third-party providers.

Qualifications

• Excellent communication and presentation skills.
• Ability to manage client relationships and expectations.
• Strong analytical thinking and problem-solving abilities.
• English proficiency at C1 level or higher.
• Experience working with clients and cross-functional teams.

Responsibilities

• Identifying service delivery risks for each client and implementing mitigations as appropriate.
• Using Easy Projects as the primary communication tool with the project manager to update progress.
• Building strong relationships with client teams, client representatives and third-party providers.
• Walking through requirements with the system delivery team.
• Converting and maintaining client requirements as projects evolve.
• Providing input to testing in line with the current Test Strategy.
• Briefing the Employee Contact Centre on changes in requirements.
• Ensuring tasks are well managed and risks are identified and resolved.
• Managing change requests and renewals, including Platinum clients.

Skills

Deadline-driven

Communication skills

Presentation skills

Client relationship

Prioritization

Attention to detail

English C1

Analytical thinking

Problem solving

MS Office

Stakeholder management

Tools

Microsoft Office

Job description

Posting Description

Associate Consultant

Aon sets up and manages online benefits systems for our clients. In the role of Associate Consultant, you will support this process by being the key point of contact between our clients, consulting team, projects teams, operational teams and other key partners. This role purpose is to successfully handle all client requirements and support growth.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Associate Consultant is responsible for applying the Requirements Roadmap from acceptance of the handover of North Star to the delivery team handover. Use client's documentation, the Events Matrix and Benefit Information process to ensure that requirements are produced with the highest levels of quality and consistency. Working closely with other teams (Engagement, Health, Risk and DC consultant) you will ensure all their respective requirements inputs are delivered. Building on your experience in service delivery, this role will challenge you to develop effective working relationships with key partners.

• Identifying any service delivery risks for each client, ensuring mitigating actions are implemented, as appropriate
• Using Easy Projects as primary communication method with the project manager to provide updates and to manage progress effectively and on time
• Building strong relationships with client teams, client representatives and third-party providers
• Walking through requirements with system delivery team
• Converting, updating, and maintaining client requirements according to needs of a project
• Providing input to testing in line with the current Test Strategy
• Briefing the Employee Contact Centre on any changes in requirements using the most appropriate medium for the change
• Ensuring tasks within projects are well handled and that any issues/risks are identified and resolved
• Managing requirements from change outside of implementation (using the Services & Fee Schedule) and renewal, including change releases for Platinum clients and change requests for other clients

How this opportunity is different

This role is perfect for a person who values independent working, with team's support there if required. We offer flexible working hours and an opportunity to work with highly experienced product consulting specialists.

Skills and experience that will lead to success

• Ability to work in a complex, deadline driven environment
• Excellent communication skills
• Strong in-person and presentation skills, as well as the ability to build effective relationships with clients and suppliers
• Proven experience of working with clients, understanding their needs and maintaining a strong relationships in order to provide excellent service
• Self-starter able to prioritize tasks under pressure and meet tight deadlines
• High level of accuracy, analytical skills and attention to detail
• English at C1 level is preferred (on the CEFR scale)
• Ability to think analytically, solve problems and find appropriate solutions
• Microsoft Office including: Word (to capture the technical design requirements), PowerPoint (presentations) and Excel (to capture requirements, any kind of data analysis)
• Benefit experience would be an asset (not necessarily online benefit)