Associate IT Support Specialist

Akamai Technologies GmbH; Kraków; Hybrid; PLN 60,000 - 85,000; Full time

Benefits offered by this job

Benefits at Akamai

FlexBase program

Job summary

Akamai Technologies GmbH's Solution Center in Kraków is seeking an IT Support Specialist to help internal colleagues by solving technical issues across platforms and devices. You will assist via live chat, phone, email, and ticketing systems, delivering timely resolutions and an exceptional employee experience.

You should have basic knowledge of macOS, Windows, or Linux, networking, and office apps, with a customer-first mindset, strong communication in English and Polish, and IT certs like

Qualifications

• Foundational technical skills across macOS, Windows, or Linux environments.
• Understanding of basic networking concepts and common office applications.
• Delivering excellent customer service with a customer-first mindset.
• Clear communication in English and Polish, both remotely and in person when needed.

Responsibilities

• Serve as the first point of contact for internal colleagues via live chat, phone, email, and ticketing systems.
• Own and resolve service requests promptly, aiming for first-contact resolution.
• Use remote support tools to troubleshoot technical issues and improve employee experience.
• Collaborate with teammates to craft effective solutions and share feedback to improve service quality.
• Apply resourceful problem-solving to navigate complex issues efficiently.
• Maintain a remote-first mindset with occasional office visits for team activities or training.

Skills

Foundation macOS/Windows/Linux

Networking basics

Office applications

Customer service mindset

Job description

Are you passionate about solving technical challenges for your colleagues?

Are you eager to kickstart your IT career by solving real-world technical challenges every day?

Join our Solution Center!

The Solution Center provides operational IT support to internal customers across the globe. in creating exceptional customer experiences through in-person support as well as via phone, live chat, ticketing systems, and employee self-service options. Our team embraces the diversity of our organization and collaborates with colleagues/teams globally to craft solutions that enable Akamai to deliver

Partner with the best

In this role, you'll provide support both in-person at our Solution Center locations and remotely through chat, ticket, and phone channels. You'll use problem-solving and people skills to diagnose and resolve technical issues while communicating with clarity, patience and empathy.

• Serving as the first point of contact for internal colleagues via live chat, phone, email, and ticketing systems.
• Owning and resolving service requests in a timely, accurate manner, aiming for first-contact resolution.
• Leveraging remote support tools to troubleshoot technical issues and deliver an exceptional employee experience.
• Collaborating with team members to craft effective solutions and sharing constructive feedback to improve overall service quality.
• Applying a resourceful problem-solving approach by knowing how to find the right answers and navigate complex issues efficiently.
• Upholding the Solution Center brand while working in a remote-first setup, with occasional office visits for team activities, meetings, or training

Do what you love

To be successful in this role you will:

• Have foundational Technical Skills: A basic understanding of macOS, Windows, or Linux environments, networking fundamentals, and common office applications.
• Troubleshoot hardware and software issues efficiently using a logical and resourceful problem-solving approach.
• Deliver outstanding customer service with an unwavering customer-first mindset, even when navigating complex technical challenges.
• Communicate clearly and effectively in English and Polish, demonstrating excellent interpersonal skills both remotely and during in-person office support.
• Show a passion for learning and continuous improvement (holding IT certifications like CompTIA A+, ITIL Foundation is a great asset ).
• Maintain composure under pressure while keeping both your physical and digital workspaces clean, safe, and organized.

About us

At Akamai, we make life better for billions of people, trillions of times a day. Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai:

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akama**i's** FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.