Associate Customer Service Specialist with Spanish

PPD Medtronic Poland Sp. z o.o.; Warszawa; Hybrid; PLN 102,000 - 154,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

PPD Medtronic Poland Sp. z o.o. in Warsaw seeks a Customer Service professional to support Europe-wide orders for Medtronic products. You will work in a hybrid setup, collaborating with regional offices, supply chain, finance, and sales to ensure a seamless order experience.

The role requires 3+ years in customer service or order management, proficiency in Spanish and English, and experience with SAP and Excel. Healthcare familiarity is a plus, with an incentive plan supporting performance.

Qualifications

• Fluent in Spanish and English for international customer interactions.
• Minimum 3 years in customer service or order management.
• Experience with SAP and Microsoft Excel; healthcare/regulatory exposure a plus.

Responsibilities

• Process and manage customer orders in SAP per procedures and SLAs.
• Support customers and patients through order fulfillment and provide updates.
• Monitor orders and deliveries; resolve issues affecting satisfaction.
• Handle returns, claims, disputes, and other service activities accurately.
• Collaborate with regional offices and cross‑functional teams to ensure quick execution.
• Respond to inquiries with professional, solution‑oriented communication.
• Identify process improvements and contribute to continuous improvements.

Skills

Spanish and English fluency

Customer service excellence

Problem solving

Team collaboration in international环境

Tools

SAP

Microsoft Excel

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Join Medtronic at an exciting time as we continue to enhance the customer journey and anticipate a transition to MiniMed, an independent company focused on advancing diabetes care. This role offers a unique opportunity to support customers and patients across Europe while working with innovative healthcare solutions that make a meaningful difference in people's lives. If you are passionate about customer service, problem-solving, and working in an international environment, this could be the perfect next step in your career. This position is part of the Diabetes Customer Service and Supply Chain organization and operates in a highly collaborative, cross‑functional environment. You will work in a hybrid setup with an office location at the Center of Expertise in Warsaw, partnering closely with Regional Offices, Supply Chain, Finance, Sales, and other stakeholders to ensure an exceptional customer experience throughout the order fulfillment process.

Responsibilities

• Process and manage customer orders in SAP in line with established procedures and service level expectations
• Support customers and patients throughout the order fulfillment process and provide timely updates on order status
• Monitor orders and deliveries and proactively resolve issues that may impact customer satisfaction
• Manage returns, claims, disputes, and other customer service activities in an accurate and timely manner
• Collaborate with Regional Offices and cross‑functional partners to ensure efficient order execution and issue resolution
• Handle customer and patient inquiries through professional, solution‑oriented communication
• Identify opportunities for process improvements and contribute to continuous improvement initiatives

Required Knowledge and Experience

• Fluent Spanish and English, with the ability to communicate effectively with customers and colleagues in an international environment
• Minimum 3 years of experience in customer service, customer care, order management, or a similar customer‑focused role
• For internal candidates, minimum of 2 years of experience in the Customer Service Representative III role
• Experience working with SAP and Microsoft Excel
• Strong customer focus with the ability to manage multiple priorities while maintaining a high level of accuracy
• Excellent problem‑solving, communication, and interpersonal skills
• Ability to work independently and collaboratively within an international team
• Experience in healthcare, medical devices, or other regulated industries, familiarity with Order‑to‑Cash (O2C) processes, advanced Excel skills, SAP reporting knowledge, or experience with logistics and shipment tracking tools would be considered an advantage but are not required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

• Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Poland: 102,400.00 PLN - 153,600.00 PLN | The final salary within this range will be determined based on objective, job‑related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).

Company Culture & Values

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives.

Our industry leadership comes from the passion and ingenuity of our people. That’s who we are.

Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA.

Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life‑changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, please click here.