Associate Customer Care Representative with English

Align Technology, Inc.; Polska; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading technology company is seeking an Associate Customer Care Representative to manage customer interactions professionally. This role involves handling inquiries, documentation in the CRM, and ensuring timely follow-ups. Candidates should have a High School Degree, proficiency in English, and ideally some experience in customer service. The company offers a salary range of 6000-6200 PLN gross per month, along with various benefits and performance bonuses.

Benefits

Private medical care

Multisport card

Private life insurance

Meal subsidies

Employee discounts

Qualifications

• 0-2 years of related experience in customer care.
• Proficiency in English for effective communication.
• Familiarity with CRM systems is a plus.

Responsibilities

• Handle customer interactions with professionalism.
• Document all customer interactions in the CRM.
• Follow up on customer cases until resolution.

Skills

Proficiency in English

Customer Service knowledge

Computer troubleshooting

Microsoft Office knowledge

Education

High School Degree

Technical Degree

Tools

Salesforce.com knowledge

Job description

Associate Customer Care Representative with English

Department: Customer Support

Employment Type: Full Time

Location: EMEA-Poland

Compensation: zł6,000 - zł6,200 / month

Description

The Associate Customer Care Representative I should interact with customers, company sales and/or service representatives to handle a variety of pre‑sales or post‑sales service functions for Align products. Receive customer requests through phone, email, chat and SMS, validate customer account, support, and document interactions in the CRM database. Should ensure appropriate resolution and/or escalation to the correct team in case needed. Handle requests such as but not limited to general inquiries, orders / product status, order processing, update of account and systems management, initial product diagnostic and / or equipment replacement, return process and credits requests. Comply with the established Quality guidelines for the business. Accountable to review and complete all courses required in the Quality Management System (QMS). Adhere to Company Quality Policy. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun and cutting‑edge technology company that has helped create millions of smiles.

Key Responsibilities

• Adapt to Customer Advocacy culture and responsibilities defined on the WIs and SOPs.
• Be responsible to handle all customer interactions with professionalism and within the defined response timeframe.
• Follow up on their cases until proper resolution.
• Document all interactions including all details required in the correspondent CRM.
• Report complaints and product safety.
• Achieve a consistent performance considering all KPIs requirements.
• Comply on deadlines on LMS courses.

Skills, Knowledge & Expertise

• High School Degree. Technical Degree is a plus.
• 0-2 years of related experience.
• Proficiency in English.
• Salesforce.com knowledge and understanding of CRM as a plus
• General knowledge in Customer Service.
• Computer, Basic Connectivity knowledge and troubleshooting, e‑mail literacy.
• Microsoft Office Package knowledge (Power Point, Excel, Word).

Job Benefits

The salary range for this position is 6000 PLN gross – 6200 PLN gross per month. This range includes an estimated base salary, covering various levels of experience for the role. Additionally, the position is eligible for a monthly bonus of up to 10% of the monthly base salary.

The final offer is determined based on the scope of the role, level of responsibility, experience, education, completed training, and key competencies of the candidate.

Align Technology, in addition to statutory benefits, provides a comprehensive set of perks designed to support employee comfort and professional development. Available benefits include, among others: private medical care through Luxmed, a Multisport card, private life insurance, a social fund, meal subsidies, and discounts on company products.

The monthly bonus is awarded based on several criteria, including individual performance and company results. The range of additional benefits may vary depending on the position level, nature of work, and work location.

Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link: Align Technology (Poland).pdf