Application Manager

Hitachi, Ltd.; Kraków; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Well-being & care

Paid and unpaid leave

Flexible work options

Financial security

Job summary

Hitachi Energy in Kraków seeks an Application Manager to own a portfolio of global Finance applications, focusing on BlackLine. You will collaborate with Finance stakeholders, IT teams, and external partners to identify improvements and drive usage of BlackLine across processes.

You will also manage additional Finance applications and subscription services, contributing to projects and continuous improvement initiatives while ensuring governance and reporting standards are met.

Qualifications

• Experience in Application Management or AMS in a global/complex organization.
• Hands-on BlackLine experience and knowledge of its configuration.

Responsibilities

• Take end-to-end ownership of BlackLine and other portfolio applications.
• Coordinate with Finance, IT, and external partners.
• Monitor SLAs, KPIs, and ticket trends; manage service performance.
• Coordinate incidents, changes, and releases per governance processes.
• Lead application enhancements, upgrades, and project implementations.
• Maintain clear reporting on status, risks, and decisions.

Skills

Application management

AMS experience

ITIL processes

Stakeholder management

Project reporting

Vendor coordination

Tools

BlackLine

Job description

The opportunity

We are looking for an Application Manager to take ownership of a portfolio of global Finance applications, with BlackLine as the primary focus.

In this role, you will work closely with Finance stakeholders to understand business needs, identify opportunities for improvement and develop the use of BlackLine across Finance processes. As a key point of contact for the applications, you will coordinate with Finance teams, IT specialists and external partners.

Alongside BlackLine, you will manage a small number of Finance applications and subscription-based services and contribute to application projects and continuous improvement initiatives.

How you'll make an impact

• Take end-to-end ownership of BlackLine and other applications within your portfolio.
• Act as the primary IT partner for Accounting, Tax, and Treasury stakeholders.
• Work with Finance stakeholders to understand business needs and translate them into application and process improvements.
• Keep up to date with BlackLine capabilities and releases and identify relevant opportunities for the business.
• Coordinate application support across internal IT teams, external service providers and software vendors.
• Monitor SLAs, KPIs, ticket trends, backlogs and recurring issues, and follow up on service performance.
• Coordinate incidents, problems, service requests, changes and releases in line with established application management processes.
• Coordinate application enhancements, upgrades and projects from requirements and planning through testing, implementation and transition to support.
• Maintain clear reporting on status, milestones, risks, dependencies, decisions and actions, escalating concerns when needed.
• Support application governance, IT risk, audit and internal control activities across the portfolio.
• Maintain application knowledge and documentation and help users make effective use of available functionality and support channels.

Your background

• Proven experience in Application Management, Application Management Services (AMS) or IT Service Management within a global or complex organization.
• Hands-on experience with BlackLine, with good knowledge of its functionality and configuration options.
• Good practical understanding of Finance processes, particularly Record-to-Report, financial close, general ledger, account reconciliation and intercompany accounting.
• Practical understanding of ITIL processes, including Incident, Problem, Change, Release and Service Level Management.
• Experience managing external service providers or software vendors and coordinating work across internal delivery teams.
• Experience coordinating application enhancements, upgrades, releases or implementation projects.
• Strong service and project reporting skills, including KPIs, RAID management, milestone tracking and status reporting.
• Strong stakeholder management and communication skills, with the ability to work effectively across Finance, IT and external partners in an international environment.

About us

At Hitachi Energy, we recognize that our people are at the heart of our success. We are committed to providing a supportive and inclusive workplace, competitive rewards, and opportunities for professional and personal growth. Our benefits package is designed to help employees thrive both at work and in their personal lives.

Our benefit offering is tailored based on your country of employment and generally includes:

• Competitive salary and incentives

• Well-being and care

• Paid and unpaid leave

• Flexible work options

• Benefits that support your financial security

You will receive more specific information during the recruitment process.