AI Monitoring and Governance Manager

HSBC Holdings plc; Kraków; On-site; PLN 237,000 - 356,000; Full time

Benefits offered by this job

Healthcare

Pension

Life assurance

Multisport card

Private medical care

Home office setup reimbursement

Employee assistance program

Training and education support

Social fund

Free parking

Job summary

HSBC Holdings plc in Kraków is seeking an AI Monitoring and Governance Manager to set consistent 1st Line of Defence standards for AI governance, monitoring, evidence and controls across Risk & Compliance. You will provide central guidance and work with the 2nd Line AI Risk team to ensure alignment and effective oversight.

The role requires a background in risk or compliance governance, experience designing controls and audit frameworks in regulated environments, and comfort collaborating with

Qualifications

• Experience in risk or compliance governance, including model risk management or equivalent control frameworks.
• Ability to design controls and audit frameworks in regulated environments.
• Comfort working with 1st and 2nd line stakeholders without blurring accountability.
• Understanding of AI/ML lifecycle and governance considerations.
• SMCR awareness; Senior Manager Function accountability experience preferred.
• Regulatory readiness of AI use cases and inventories.

Responsibilities

• Own R&C's 1LoD framework for AI governance, monitoring and controls.
• Define operating standards for HITL modes and evidence criteria.
• Anchor governance standards to internal and regulatory frameworks for R&C AI.
• Provide central guidance across R&C during the maturity phase.
• Own the AI use case inventory and evidence repository for audit readiness.
• Collaborate with 2LoD AI Risk to avoid duplicating oversight.
• Escalate control gaps or governance breaches to the CAIO and owners.

Skills

Regulatory knowledge

AI governance

Risk management

Stakeholder engagement

Audit & control frameworks

Job description

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

The AI Monitoring and Governance manager sets consistent 1st Line of Defence standards for AI governance, monitoring, evidence and control across all AI deployments in Risk & Compliance. This role provides central guidance, support and monitoring, working closely with the independent 2nd Line of Defence AI Risk team.

What you'll do

• Own R&C's 1LoD framework for AI governance, monitoring, evidence and controls, setting standards rather than performing independent oversight, which sits with 2LoD AI Risk.
• Define and maintain operating standards for Human-in-the-Loop (HITL) modes (Shadow Assisted Full Review Assisted Selective Exception-Only), including the criteria and evidence required to progress an AI workflow between modes.
• Anchor governance and monitoring standards explicitly to relevant internal and regulatory frameworks as they apply to R&C AI deployments.
• Provide central guidance, support and monitoring across all R&C sub-functions during the current maturity phase, with a roadmap to transition standard-setting and monitoring into each domain as it maturing.
• Own the R&C AI use case / agent inventory and the associated evidence repository, ensuring audit and regulatory readiness.
• Work consistently and collaboratively with the 2LoD AI Risk team so that 1LoD standards complement, and do not duplicate independent risk oversight.
• Escalate control gaps or governance breaches to the R&C CAIO and the relevant Value Stream or sub-function owner.

What you need to have to succeed in this role

• Background in risk or compliance governance, ideally including model risk management (e.g. SR 11-7 / SS1/23) or equivalent control frameworks.
• Experience designing controls, evidence and audit frameworks in a regulated environment.
• Comfortable operating across 1st and 2nd Line stakeholders without blurring accountability.
• Understanding of the AI/ML lifecycle and associated governance considerations (model risk, monitoring, human oversight).
• SMCR awareness; experience supporting a Senior Manager Function accountability preferred.
• Audit and regulatory readiness of the AI use case / agent inventory.
• Consistency of HITL governance across sub-functions. Progress against the roadmap to embed standards within domains over time.

What we offer

The pay range for this role is 21258 PLN - 31883 PLN monthly, gross.
Additional car allowance in the amount of 4786 PLN monthly, gross.

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please let us know.