Senior Control Manager (Chief Artificial Intelligence Office)

HSBC Holdings plc; Kraków; On-site; PLN 237,000 - 356,000; Full time

Benefits offered by this job

Healthcare

Pension and life assurance

Multisport card

Private medical care

Home office set-up reimbursement

Employee assistance program

CSR initiatives

Nursery discounts

Training and education support

Social fund

Free parking

Job summary

HSBC Holdings plc in Kraków seeks a Senior Control Manager to oversee risk and control for AI initiatives, partnering with the CAIO office and various risk lines. You will champion a proactive risk culture and ensure robust governance across technology and non-financial risk domains.

You will partner with senior leaders and regulators, drive issue management, and shape future risk frameworks while delivering clear, concise risk reporting to the GCIO leadership.

Qualifications

• Experience in technology and non-financial risk and control roles.
• Ability to operate within a complex matrix organisation.
• Strong knowledge of AI risk management and governance practices.

Responsibilities

• Lead and influence risk management activities for AI initiatives.
• Advise senior management on risk assessments, control environments and issues.
• Collaborate with risk owners to design and implement robust controls.
• Coordinate across 1LOD/2LOD/3LOD to progress risk and audit actions.
• Enhance decision-making with quality data and analysis.
• Report/escalate identified issues and assess impact of changes.
• Share lessons learned and implement actions across GCIO.

Skills

AI governance

risk management

stakeholder management

communication skills

prioritisation

certifications

Education

CISA certification

CISSP

CRISC

CCSP

AAIR certification

Job description

Location: Kraków, PODLASKIE, PL, 30-347

Brand: HSBC

Area of Interest:

Role Workstyle:

Date: 22 Oct 2026

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

The GCIO Chief Control Office team enables the bank to operate within its risk appetite by ensuring efficient and effective risk and control management. The role focuses on the risk management required for the scaled adoption of Artificial Intelligence across HSBC including implementation and oversight of the Group’s Risk Management Framework, ongoing and targeted controls assessments, robust risk governance and championing a proactive risk culture. As Senior Control Manager you’ll partner with the HSBC Chief Artificial Intelligence Office team to oversee the risk and control portfolio linked to the services CAIO provides to the Group working closely with partners across all lines of defence and supporting positive relationships with regulators and external partners.

What you’ll do

• Support the leadership of the CCO team towards a value based and outcome focussed way of working including cultural change across CAIO and the business
• Act as a trusted advisor to senior management on operational risk management including risk assessments, control environment and issues management
• Partner with Risk and Control Owners to ensure risk positions are understood and reflected in control activities from design through to implementation and robust metrics
• Manage relationships across 1LOD and 2LOD and 3LOD partners and progress risk and audit reviews and actions through to resolution
• Strengthen risk and control decision-making using quality data and commercial analysis including addressing poor, inefficient or excessive controls
• Provide consistent reporting and escalation of identified issues and clarify the impact of change on the risk and control environment
• Ensure lessons learnt from incidents are shared across GCIO and associated actions are implemented in a timely manner
• Influence and shape the development and implementation of future-fit risk management and regulatory frameworks

What you need to have to succeed in this role

• Strong technology and technology controls knowledge related to AI development and deployment
• Understanding of responsible AI governance practices preferably from financial services
• Demonstrable experience managing Technology and Non-Financial Risk and Control teams within a complex matrixed organisation
• Experience working with diverse stakeholders across different levels in a matrix organisation and influencing outcomes
• Ability to explain complex issues concisely using clear non-technical language for senior stakeholders
• Experience prioritising competing demands and adapting to rapidly changing priorities in a fast-paced environment
• Experience identifying, defining and solving problems that impact the role or wider business
• Industry recognised certificates such as CISA, CISSP, CRISC, CCSP, AAIR or equivalent certification or equivalent demonstrable experience

What we offer

The pay range for this role is 21259 PLN - 31884 PLN monthly gross.
Additional car allowance in the amount of 4786 PLN monthly gross.

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Free parking

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.