AI-First Product Support Engineer (EMEA)

Telnyx; Kraków; On-site; PLN 90,000 - 130,000; Full time

Job summary

Telnyx is seeking a technically minded support engineer in Kraków to troubleshoot complex customer issues across networking, APIs, and communications products. You will dive into logs, assist with integrations, and collaborate with engineering teams to resolve cases.

As the role evolves, you will help build AI-first support capabilities, automate repetitive tasks, and contribute to bot-building and workflow automation while staying focused on customer outcomes and quality documentation.

Qualifications

• Background in Computer Science, IT, networking, or equivalent hands-on experience.
• Networking fundamentals: solid understanding of how the internet works, including DNS, routing, IP addressing, and HTTP/HTTPS.
• API experience: comfortable with REST APIs, webhooks, and tools like Postman or cURL.
• Linux terminal proficiency: comfortable navigating filesystems, reading logs, and running commands.
• Problem-solving mindset: you dig into issues, ask good questions, and don't give up easily.
• Communication skills: you'll need to be highly proficient in English, both written and verbal - owning customer communication and technical documentation from day one

Responsibilities

• Troubleshoot: complex customer issues across networking, APIs, and communications products.
• Investigate: using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling.
• Collaborate: with customers, vendors, and engineering teams to resolve cases.
• Automate: contribute to bot-building and workflow automation.
• Document: solutions and improve self-service resources.
• Learn: VoIP protocols, internal systems, and new technologies as the role evolves

Skills

Computer science background

Networking fundamentals

API experience

Linux terminal

English communication

Problem solving

Education

Bachelor's degree in CS/IT

Tools

Postman

cURL

Wireshark

sngrep

GitHub

Jira

n8n

Zapier

Python

Bash

OpenClaw

Google Workspace

Job description

Telnyx is seeking a technically minded support engineer in Kraków to troubleshoot complex customer issues across networking, APIs, and communications products. You will dive into logs, assist with integrations, and collaborate with engineering teams to resolve cases.

As the role evolves, you will help build AI-first support capabilities, automate repetitive tasks, and contribute to bot-building and workflow automation while staying focused on customer outcomes and quality documentation.