Network Support Engineer: AI-Driven Troubleshooter (Onsite, Weekends)

Cisco Systems, Inc.; Kraków; Hybrid; PLN 70,000 - 110,000; Full time

Job summary

Cisco Systems, Inc. is seeking a qualifying candidate for a hybrid on-site support role at our Kraków location. The role emphasizes troubleshooting LANs/VLANs/VPNs, collaborating with cross-functional teams, and leveraging AI-powered tools to improve customer outcomes.

Applicants should have 0-2 years of experience, strong English communication, and a willingness to work a rotational weekend schedule while growing with Cisco's Customer Experience organization in a dynamic environment.

Qualifications

• 0-2 years of experience supporting or troubleshooting LANs, VLANs, VPNs, devices, and DHCP servers.
• Foundational awareness of AI concepts and experience utilizing AI-powered tools or platforms in a technical support environment.
• Strong written and verbal English communication skills, combined with a desire to deliver strong customer service.

Responsibilities

• Own each customer case from initial creation to resolution, ensuring a seamless support experience and timely resolution of issues.
• Collaborate with partners and customers regarding technical issues and customer service inquiries, either over the phone or in writing.
• Diagnose and resolve a wide range of network-related issues.
• Investigate and resolve diverse network issues using AI-powered tools to enhance troubleshooting and automate workflows.
• Work closely with Escalations, Engineering, Sales, Product, and other Cisco teams to resolve critical issues efficiently.
• Keep up with the latest features and technology advancements by completing instructor-led and self-paced training modules.
• Expand technical skillset by completing AI-focused training, leveraging new tools for more efficient problem-solving.
• Proactively available resources and follow leadership guidance to develop professionally within your role whilst aligning with business objectives.
• Available to work weekends as part of a rotational schedule.

Skills

LANs/VLANs/VPNs

AI concepts

English proficiency

Tools

AI-powered tools

Job description

Cisco Systems, Inc. is seeking a qualifying candidate for a hybrid on-site support role at our Kraków location. The role emphasizes troubleshooting LANs/VLANs/VPNs, collaborating with cross-functional teams, and leveraging AI-powered tools to improve customer outcomes.

Applicants should have 0-2 years of experience, strong English communication, and a willingness to work a rotational weekend schedule while growing with Cisco's Customer Experience organization in a dynamic environment.