Agile Coach

HEINEKEN Global Shared Services; Kraków; On-site; PLN 180,000 - 260,000; Full time

Job summary

HEINEKEN Global Shared Services Center in Kraków seeks an experienced Agile Coach to drive the Agile Way of Working, partner with senior leadership, and connect strategy to delivery across portfolios.

You will build high-performing teams, foster a data-driven culture, mentor Product Owners, and guide transformation initiatives toward faster value delivery while simplifying processes and embedding DevOps practices.

Qualifications

• 6+ years as Scrum Master / Agile Coach in complex organizations.
• Experience with Senior Leadership and driving transformation.
• Proven ability to deliver measurable business outcomes.
• Strong coaching and stakeholder management skills.
• Experience building high-performing, outcome-driven teams.
• Strong knowledge of Agile (incl. SAFe / LeSS).
• Experience with OKRs, product strategy and value-based delivery.
• Knowledge of Flow Metrics, SDLC, CI/CD, DevOps.
• Ability to simplify complexity and solve real problems.
• Experience in data-driven ways of working.
• Experience in global, multicultural environments.
• Familiarity with Jira / Confluence
• Strong ownership, courage and accountability.

Responsibilities

• Acting as a strategic partner to leadership, supporting priority setting, decision alignment and organizational direction.
• Driving business outcomes and value realization, focusing on measurable impact.
• Leading transformation initiatives and driving cultural change towards ownership and continuous improvement.
• Supporting Product Strategy, OKRs and value-based delivery.
• Building strong product teams, strengthening Product Owner accountability and outcome ownership.
• Improving cross-functional collaboration and team effectiveness.
• Solving real business problems by addressing root causes.
• Applying Agile pragmatically, avoiding unnecessary complexity.
• Simplifying and clarifying ways of working, communicating purpose and value.
• Building strong relationships and acting as a connector across teams and regions.
• Promoting experimentation, fast feedback loops and continuous improvement.
• Supporting DevOps culture, CI/CD and modern SDLC practices.
• Educating employees at all levels on Agile and modern delivery practices.
• Acting as a role model, embodying Agile mindset and principles.

Skills

Scrum Master

Agile Coach

Leadership

Stakeholder management

Flow Metrics

DevOps

Jira

Confluence

Cross-functional collaboration

Tools

Jira

Confluence

Job description

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

Agile Coach acts as a change ambassador and strategic partner, working closely with Senior Leadership to drive productivity, enable continuous improvement and ensure measurable business outcomes. This role operates within the Agile Way of Working team, connecting strategy, execution, and value delivery across portfolios. The Agile Coach acts as a connector and process improvement catalyst, focusing on optimization, simplification, and global improvements. Agile Coach influences organizational culture, ways of working, and decision‑making at scale.

Agile Coach collaborates with Portfolio Owners, Leadership Teams and senior stakeholders to build high‑performing, outcome‑driven product organizations and maximize value delivery.

Your Responsibilities Would Include

• acting as a strategic partner to leadership, supporting priority setting, decision alignment and organizational direction
• driving business outcomes and value realization, focusing on measurable impact (e.g. time to market, quality, business value)
• leading transformation initiatives and drive cultural change towards ownership, high performance and continuous improvement
• supporting Product Strategy, OKRs and value‑based delivery
• building strong product teams, strengthening Product Owner accountability and outcome ownership
• improving cross‑functional collaboration and team effectiveness
• focusing on solving real business problems by addressing root causes (not symptoms)
• applying Agile pragmatically, avoiding unnecessary complexity or overuse of frameworks
• simplifying and clarifying ways of working, ensuring clear communication of purpose and value
• building strong relationships and act as a connector across teams, functions and regions
• promoting experimentation, fast feedback loops and continuous improvement
• supporting DevOps culture, CI/CD and modern SDLC practices
• educating employees at all levels on Agile and modern delivery practices
• acting as a role model, embodying Agile mindset and principles.

You Are a Good Candidate If You Have

• 6+ years as Scrum Master / Agile Coach in complex organizations
• experience working with Senior Leadership and driving transformation
• proven ability to deliver measurable business outcomes
• strong coaching and stakeholder management skills
• experience in building high‑performing, outcome‑driven teams
• strong knowledge of Agile (incl. SAFe / LeSS)
• experience with OKRs, product strategy and value‑based delivery
• knowledge of Flow Metrics, SDLC, CI/CD, DevOps
• ability to simplify complexity and solve real problems
• experience in data‑driven ways of working
• experience in global, multicultural environments
• familiarity with Jira / Confluence
• strong ownership, courage and accountability.

At HEINEKEN Krakłow, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.