Ads Policy & Customer Experience Specialist

Google India Pvt Ltd; Wrocław; In loco; PLN 248.000 - 254.000; Tempo pieno

Descrizione del lavoro

Google is seeking a Policy Specialist, gTech Ads Customer Experience to support content, insights, and cross-functional collaboration in a dynamic, global team. The role emphasizes customer-facing interaction, project coordination, and delivering scalable solutions aligned with business objectives.

Based in Poland, the position offers a competitive package including a bonus target and equity, with opportunities to influence policy and billing knowledge across Google Ads products.

Competenze

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.
• Ability to work flexible, non-standard working hours in line with customer requirements.

Mansioni

• Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions.
• Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
• Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.
• Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
• Assist in identifying trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.

Formazione

Bachelor's degree or equivalent practical experience

Descrizione del lavoro

Google is seeking a Policy Specialist, gTech Ads Customer Experience to support content, insights, and cross-functional collaboration in a dynamic, global team. The role emphasizes customer-facing interaction, project coordination, and delivering scalable solutions aligned with business objectives.

Based in Poland, the position offers a competitive package including a bonus target and equity, with opportunities to influence policy and billing knowledge across Google Ads products.