Policy Specialist - Google Ads Customer Experience

Google India Pvt Ltd; Wrocław; Sur place; PLN 248 000 - 254 000; Plein temps

Résumé du poste

Google is seeking a Policy Specialist, gTech Ads Customer Experience to support content, insights, and cross-functional collaboration in a dynamic, global team. The role emphasizes customer-facing interaction, project coordination, and delivering scalable solutions aligned with business objectives.

Based in Poland, the position offers a competitive package including a bonus target and equity, with opportunities to influence policy and billing knowledge across Google Ads products.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.
• Ability to work flexible, non-standard working hours in line with customer requirements.

Responsabilités

• Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions.
• Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
• Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.
• Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
• Assist in identifying trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.

Formation

Bachelor's degree or equivalent practical experience

Description du poste

Policy Specialist, gTech Ads Customer Experience

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.
• Ability to work flexible, non-standard working hours in line with customer requirements.

Preferred qualifications

• Experience in online advertising in a customer-facing role using Google Ads, the Google Ads product suite, YouTube, or other online advertising systems.
• Experience using insights from data to influence business decisions.
• Experience in project management, including initiating workstreams, developing project plans, and fostering cross-organizational collaboration.
• Policy or billing knowledge.
• Excellent communication, organizational, customer service, and problem-solving skills.

About the job

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video .

Poland: zł248000 - zł254000 (PLN) + 15% bonus target + equity + benefits Learn more about benefits at Google .

Responsibilities

• Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions.
• Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
• Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.
• Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
• Assist in identifying trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future with some guidance.

Experience Level Mid Level