Administration Specialist M/F (Seppic Poland)

Air Liquide; Warszawa; On-site; PLN 55,000 - 78,000; Full time

Benefits offered by this job

LuxMed private medical care

Attractive bonus

Additional 3 days of vacation with pay

Cafeteria system (MyBenefit)

Co-financing of vacations

Employee savings fund

Group life insurance and international

Travel insurance

Job summary

Air Liquide hosts Seppic Poland's sales administration role in Warsaw. You will provide administrative and commercial support to sales and business development managers, manage orders, and coordinate customer queries to ensure smooth delivery and customer satisfaction.

The role requires strong Polish and English (B2) skills, independence and a proactive customer-focused mindset, and the ability to plan meetings and prepare sales materials.

Qualifications

• Independence, curiosity and creativity required; be reactive and proactive.
• Strong interpersonal and communication skills; able to work in a team.

Responsibilities

• Update prospect and customer database (contacts, opportunities) in Salesforce.
• Enter customer orders into the information system and process from entry to delivery.
• Handle customer inquiries and complaints and monitor their resolution.
• Coordinate Quality or Regulatory requests and process disputes and credit notes.

Skills

Independence

Curiosity

Creativity

Reactiveness

Interpersonal skills

Team spirit

Education

Higher secondary education in Management Assistant, Commercial, Manager, SAM, MCO

Tools

Google docs

Job description

Air Liquide started its operations in Poland in 1995 and currently has more than 420 employees. Since then, we have become a key manufacturer and distributor of industrial, food, specialty and medical gases, steadily increasing our share of the Polish market

How will you CONTRIBUTE and GROW?

Seppic has maintained a presence in the Polish market for over 20 years. Our Warsaw office, hosted by Air Liquide in the city center, is responsible for promoting Seppic ingredients locally. The Polish dietary supplements market is dynamic and offers strong growth potential, particularly with Seppic’s targeted ingredient portfolio for beauty from within, vitality and well being.
We are currently seeking a candidate for the position of Sales Administrator at Seppic Poland. Reporting to the Germany and Eastern Europe Zone Director and based in Warsaw, you participate in the commercial activities of the Polish markets for Seppic.

Role: Provide effective administrative and commercial support to the sales and business development managers and customers in order to to support the development of ingredients to the different Polish market. Seppic professionalism and customer orientation is recognised by all the customers.

Key responsibilities:

• Update the prospect and customer database (contacts, opportunities, etc.) in Salesforce
• Enter customer orders into the information system
• Processing and follow-up of customer orders, from order entry to customer delivery (in our internal system)
• Process customer inquiries and complaints, and monitor their resolution
• Coordinate Quality or Regulatory requests.
• Enter and process “financial” and “product quality” disputes via complaint forms as well as the resulting “credit notes”.
• Participate in commercial prospecting: mailing, sample follow-up, etc.
• Plan and organize meeting logistics for sales representatives
• Prepare support materials for sales meetings (PowerPoint presentations, quotes, brochures, etc.)
• Draft and format commercial documents (letters, activity reports, meeting minutes, etc.).
• Depending on the need, manage a portfolio of Inside Sales
• Direct contact with our clients and vendors (via phone, e-mails)
• Ensure the updating of price offers according to the modalities defined by the sales manager.
• Follow up with customers in case of late payment, and ensure the settlement of invoices in collaboration with the accounting and Supply Chain department.
• Follow the actions decided with the Business Development Managers

#LI-KK1

Are you a MATCH?

Profile:

• Higher secondary education in Management Assistant, Commercial, Manager, SAM, MCO.
• Independence, curiosity, creativity, reactive
• Dynamic, committed, with excellent interpersonal and communication skills, and a strong team spirit.
• Ability to prioritize tasks, Results-oriented with multi tasking ability
• Proficient Polish and proficient English skills (min. B2), spoken and written
• Communicativeness and assertiveness
• Customer and solutions orientated
• Knowledge of Google docs environment will be an asset

Benefit package:

• LuxMed private medical care
• Attractive bonus
• Additional 3 days of vacation with full pay per calendar year
• Cafeteria system (MyBenefit)
• Co-financing of vacations
• Employee savings fund (for retirement purposes with employer’s co-financing)
• Group life insurance and the whole year international travel insurance
• Competence-building trainings
• Opportunity to purchase company shares at preferential prices
• Christmas gifts - for employees’ children (up to 16 years old)

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.