Acting Maintenance Team Leader

Planet; Warszawa; On-site; PLN 120,000 - 160,000; Full time

Job summary

Planet is seeking an Acting Maintenance Team Leader to provide day-to-day leadership and operational support to the Maintenance Team from our Warsaw office. This temporary leadership assignment focuses on effective ticket ownership, backlog management and knowledge development within the evolving operating model.

The role requires strong ownership, clear communication and the ability to coordinate L1/L2 requests while maintaining service continuity in a hybrid work environment with three days in

Qualifications

• Experience leading maintenance teams.
• Strong ownership and accountability.
• Ability to prioritize tasks under pressure.

Responsibilities

• Provide day-to-day leadership and operational support to Maintenance Team members.
• Coordinate workload and ownership of Maintenance cases.
• Monitor queue and backlog to ensure ageing and priority cases receive attention.
• Triages and assigns L1 and L2 Maintenance requests within the operating model.
• Promote knowledge sharing and continuous improvement across the team.
• Escalate complex issues and support resolution.
• Communicate operational changes and priorities clearly.
• Support processes improvements and digital transformation initiatives.
• Collaborate with other teams to ensure smooth case ownership.

Skills

Leadership

Team coordination

Prioritization

Communication

Problem solving

Job description

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

About Us

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

Role Overview

We are looking for an Acting Maintenance Team Leader to provide day-to-day leadership and operational support to the Maintenance Team. This is a temporary leadership assignment designed to ensure effective coordination of the team, strong operational performance and continuity of service. The successful candidate will play an important role in supporting the team through the evolving Maintenance operating model, including effective ticket ownership, backlog management, knowledge development and cooperation with key stakeholders.

What you will do

The Successful Candidate Will Be Expected To

• Provide day-to-day leadership, guidance and operational support to Maintenance Team members.
• Coordinate workload and ensure effective distribution and ownership of Maintenance cases.
• Monitor the Maintenance queue and backlog, ensuring ageing and priority cases receive appropriate attention.
• Support the correct triage and assignment of L1 and L2 Maintenance requests. The Maintenance operating model includes dedicated routing and ownership for L1 and L2 cases.
• Monitor team performance and operational priorities, proactively identifying areas requiring additional focus or support.
• Act as a first point of escalation for team members and support the resolution or appropriate escalation of complex cases.
• Support the team with prioritisation during periods of high workload, project activity or reduced capacity.
• Promote knowledge sharing, cross-training and continuous development across the team. Cross-training and improved Maintenance knowledge coverage have been identified as important elements of the new operating model.
• Ensure processes and relevant knowledge are appropriately documented and followed.
• Work closely with other Customer Service, Operations and support teams to ensure smooth case ownership and avoid unnecessary handovers.
• Support implementation of process improvements and identify opportunities to make Maintenance activities simpler and more efficient, play key role in digital transformation of the managed team.
• Assist with operational projects, bulk activities and Maintenance-related rollouts where required.
• Provide clear communication to the team regarding operational changes, priorities and new ways of working.
• Support management with operational updates, risks, capacity concerns and emerging issues.
• Encourage a collaborative, accountable and customer-focused environment within the team.

Who you are

• Demonstrates strong ownership and accountability.
• Has good organisational and workload-management skills.
• Is confident in prioritising tasks and making day-to-day operational decisions.
• Communicates clearly and professionally with both team members and stakeholders.
• Is comfortable supporting colleagues, sharing knowledge and providing guidance.
• Has a continuous improvement mindset and actively looks for opportunities to simplify and improve processes.
• Can remain calm and organised when managing competing priorities or escalations.
• Has a strong customer focus and understands the importance of delivering accurate and timely outcomes.
• Is comfortable working collaboratively across different teams and functions.
• Is motivated to develop their leadership skills and gain practical experience in a Team Leader role.

Location Requirement

Warsaw Office Only This is a Warsaw-based position and applications can only be considered from candidates who are based in and able to work from the Warsaw office.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce.

At Planet, we embrace a hybrid work model, with three days a week in the office.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.