Acting Maintenance Team Lead | Warsaw (Hybrid)

Planet Payment Ireland Limited; Warszawa; Hybrid; PLN 180,000 - 240,000; Full time

Job summary

Planet Payment Ireland Limited in Warsaw is seeking an Acting Maintenance Team Leader to provide day-to-day leadership and operational support to the Maintenance Team. This temporary leadership role focuses on effective coordination, backlog management, and driving the new operating model across L1/L2 maintenance processes.

The successful candidate will guide prioritisation, share knowledge, and work with cross-functional teams to ensure smooth case ownership and continuous service delivery from

Qualifications

• Strong ownership and accountability.
• Good organisational and workload-management skills.
• Clear and professional communication with team members and stakeholders.

Responsibilities

• Provide day-to-day leadership and operational support to Maintenance Team.
• Coordinate workload and ensure ownership of Maintenance cases.
• Monitor Maintenance queue and backlog, ensuring ageing and priority cases receive attention.
• Support correct triage and assignment of L1 and L2 Maintenance requests.
• Monitor team performance and prioritise priorities.
• Act as first escalation point and support resolution of complex cases.
• Support prioritisation during high workload or reduced capacity.
• Promote knowledge sharing and continuous development within the team.
• Ensure processes and knowledge are documented and followed.
• Collaborate with other teams to ensure smooth case ownership and handovers.
• Assist with process improvements and digital transformation of the team.
• Support operational projects and rollouts as required.
• Provide clear communication on changes and new ways of working.

Skills

Ownership

Organisational skills

Prioritisation

Clear communication

Collaborative mindset

Job description

Planet Payment Ireland Limited in Warsaw is seeking an Acting Maintenance Team Leader to provide day-to-day leadership and operational support to the Maintenance Team. This temporary leadership role focuses on effective coordination, backlog management, and driving the new operating model across L1/L2 maintenance processes.

The successful candidate will guide prioritisation, share knowledge, and work with cross-functional teams to ensure smooth case ownership and continuous service delivery from