Account Manager - Dairy

Novonesis; gmina Czosnów; On-site; PLN 90,000 - 150,000; Full time

Job summary

Novonesis is seeking an Account Manager – Dairy to drive profitable sales growth within a defined region and portfolio. You will build strong customer relationships, identify new business opportunities, and collaborate with internal teams to deliver on targets.

You will use CRM and BI tools to analyze market data, forecast performance, and support on-site activities. Travel to customers will be part of the role.

Qualifications

• Experience in account management or B2B sales.
• Strong commercial mindset with targets, budgets, and forecasts.
• Analytical skills with data-driven decision making.

Responsibilities

• Deliver sales, revenue, and contribution targets for assigned customers and region.
• Develop and manage relationships with existing customers; pursue new opportunities.
• Provide input to annual sales budgets and monthly/quarterly forecasts.
• Analyze market and sales performance using SAP-BI and Power BI.
• Maintain accurate information in Salesforce (customers, opportunities, activity).
• Monitor customer satisfaction and resolve routine issues on-site with internal teams.
• Plan and execute customer visits, product trials, seminars, and other commercial activities.
• Keep management informed of significant customer developments and risks.

Skills

Account management

B2B sales

Negotiation

Customer relationships

Data analysis

Tools

Salesforce

SAP-BI

Power BI

Job description

Interested in a career that matters?

The Account Manager – Dairy is responsible for driving profitable sales growth within an assigned region and customer portfolio. The role focuses on developing strong customer relationships, identifying new business opportunities, managing sales performance, and coordinating customer activities while working closely with the Area Sales Manager/Commercial Manager and internal teams.

Key Responsibilities

• Deliver sales, revenue, and contribution targets for assigned customers and region, including implementing corrective actions when performance is below expectations.
• Manage and develop relationships with existing customers while proactively identifying and pursuing new business opportunities.
• Provide input to annual sales budgets and monthly/quarterly sales forecasts, ensuring accurate assumptions at product and customer level.
• Analyze market and sales performance using tools such as SAP-BI and Power BI to identify trends, risks, and opportunities.
• Maintain accurate and timely customer, opportunity, project, and activity information in Salesforce.
• Monitor customer satisfaction, investigate complaints, and resolve routine customer issues on-site in collaboration with relevant internal teams.
• Plan and execute customer visits, product trials, seminars, innovation days, and other commercial activities according to agreed priorities.
• Keep management informed of significant customer developments, commercial risks, and emerging opportunities.

Requirements

• Experience in account management, B2B sales, or commercial roles, preferably within the dairy, food ingredients, food manufacturing, or related industry.
• Strong commercial mindset with the ability to manage sales targets, budgets, forecasts, and customer opportunities.
• Good analytical skills and confidence working with sales and market data.
• Experience with CRM and business intelligence tools; Salesforce, SAP-BI, and Power BI experience is an advantage.
• Strong customer relationship, communication, negotiation, and problem-solving skills.
• Proactive, well-organized, and comfortable working independently while collaborating closely with commercial and technical teams.
• Willingness to travel regularly to customers and support on-site activities.

Our purpose guides the way

In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we’ve gotten so far. And it’s how we’ll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

Opportunities for everyone

We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Explore other openings

If this position isn’t the right fit, you may still find other opportunities with us. You’re welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career