VP, Banking Tech Ops & Self-Service Channels

Mashreq; Karachi Division; On-site; PKR 41,667,000 - 58,333,000; Full time

Job summary

Mashreq is seeking an experienced IT Operations leader to ensure the high availability and stability of Self-Service Channels such as ATMs, CDMs, kiosks and payment systems. You will drive delivery of technology projects, upgrades and enhancements while managing 24x7 support across multiple regions and time zones.

The role requires 15-18+ years in IT with production and development support, strong knowledge of banking channels, payment networks and regulatory compliance, and proven ability to

Qualifications

• 15-18+ years of IT experience with production and development support.
• Strong knowledge of Self-Service Channels (ATMs, CDMs, Kiosks) and related applications.
• Understanding of Payment Systems, card processing, switching, acquiring, and issuing.
• Experience in Retail Banking operations, Cards, Channels, and Digital Banking services.
• Familiar with APIs, middleware, and transaction processing platforms.
• Knowledge of IT governance, Information Security, Risk Management, and regulatory compliance.
• Experience delivering technology projects, system upgrades, and enhancements.
• Proven production support, incident management, and 24x7 service delivery.
• Knowledge of Incident, Problem, Change, and Release Management.
• Ability to read and improve program code and system documentation.
• Strong verbal and written communication for system docs.
• Ability to multi-task in dynamic environments with multiple deadlines.
• Experience with ATM/POS/E-commerce payments and payment networks (Visa, Mastercard, etc).

Responsibilities

• Ensure high availability and stability of Self-Service Channels, including ATMs, CDMs, Kiosks, and Payment Systems.
• Meet SLAs for system uptime, transaction processing, and issue resolution.
• Minimize service disruptions and ensure timely restoration of services.
• Lead delivery of technology projects, upgrades, and enhancements.
• Ensure 24x7 support across regions and time zones.
• Ensure projects delivered on time, within budget, and in compliance with quality standards.
• Manage change requests and releases with minimal impact on business operations.
• Support audit, security and PCI DSS activities and address findings.
• Ensure servers are patched up to date.
• Execute analysis, design, implementation, testing, documentation and maintenance tasks.
• Coordinate between IT and enabling unit teams to prepare SRS against BRD and coordinate offshore resourcing for development deliverables and support activities.
• Planning and ensure adequate testing to verify application functionality and identify adverse effects from enhancements or configuration change.
• Ensure UAT cases signed off prior to production.
• Prepare and maintain process documentation.
• Assist efforts to improve maintainability, uptime and performance of transactional and workflow applications.
• Perform call analysis to identify root cause of reoccurring service degradation issues.
• Perform incident reporting and engage stakeholders to conclude RCA with recommendations and actions.
• Ensure DR environments are synchronized and documented.

Skills

Self-Service Channels

ATM/CDM/Kiosk

Payment Systems

Card Transactions

APIs & Middleware

Regulatory Compliance

IT Governance & Security

Incident Management

24x7 Support

Communication

Project Delivery

Change & Release Management

Education

Computer Science degree or equivalent

Job description

Mashreq is seeking an experienced IT Operations leader to ensure the high availability and stability of Self-Service Channels such as ATMs, CDMs, kiosks and payment systems. You will drive delivery of technology projects, upgrades and enhancements while managing 24x7 support across multiple regions and time zones.

The role requires 15-18+ years in IT with production and development support, strong knowledge of banking channels, payment networks and regulatory compliance, and proven ability to