Verification Specialist

Next Voice Communication; Saddar; On-site; PKR 420,000 - 680,000; Full time

Job summary

Next Voice Communication is seeking a Verification Specialist to verify customer information, insurance details, and related data on-site in Rawalpindi. You will review documents, update records in internal systems, and resolve discrepancies with customers, insurers, and colleagues.

The role requires strong analytical and communication skills, attention to detail, and adherence to procedures to maintain confidentiality and meet productivity and quality standards.

Qualifications

• Strong analytical skills to review data and identify discrepancies.
• Insurance verification to confirm coverage and policy details.
• Effective communication and customer service with customers, insurers, and colleagues.
• Formal verification with structured protocols and precise records.
• On-site role in Rawalpindi and full-time schedule.
• Proficiency with basic computer applications and data entry systems.
• Attention to detail, time management, and organizational skills.
• Prior experience in verification, insurance, call center, or related fields is an advantage.
• Minimum education at intermediate level; higher education preferred.

Responsibilities

• Verify customer information, insurance details, and other data for accuracy.
• Review documentation and update internal records; resolve discrepancies promptly.
• Communicate with customers, insurers, and internal teams to clarify information.
• Follow established procedures and maintain confidentiality.
• Meet defined productivity and quality standards.

Skills

Analytical Skills

Insurance Verification

Communication & Customer Service

Formal Verification

Data Entry & Computer Skills

Attention to Detail

Time Management & Organization

Experience in Verification/Insurance/​

Education

Intermediate or equivalent

Tools

Data entry systems

Basic computer applications

Job description

Company Description Next Voice Communication is a growing organization focused on delivering reliable communication and support services to clients across diverse industries. The company emphasizes accuracy, professionalism, and efficient handling of customer and verification processes. Team members work in a structured environment with clear performance expectations and opportunities to develop professional skills. Next Voice Communication values integrity, collaboration, and consistent service quality. The company supports employees through training and practical experience to help them build long-term careers in operations and customer support.

Role Description The Verification Specialist is a full-time, on-site role based in Rawalpindi. In this position, the specialist is responsible for verifying customer information, insurance details, and other required data to ensure accuracy and completeness. Day-to-day tasks include reviewing documentation, performing insurance verification, updating records in internal systems, and resolving discrepancies in a timely manner. The role also involves communicating with customers, insurance providers, and internal teams to clarify information, answer questions, and provide clear, professional support. The Verification Specialist is expected to follow established procedures, maintain confidentiality, and meet defined productivity and quality standards.

Qualifications

• Candidates should possess strong Analytical Skills to review data, identify discrepancies, and ensure accurate verification.
• Candidates should possess Insurance Verification skills to confirm coverage details, validate policy information, and process related documentation.
• Candidates should possess effective Communication and Customer Service skills to interact professionally with customers, insurers, and colleagues.
• Candidates should possess Formal Verification skills to follow structured protocols, comply with company policies, and maintain precise records.
• Ability to work on-site in Rawalpindi and adhere to full-time schedules.
• Proficiency with basic computer applications and data entry systems.
• Strong attention to detail, time management, and organizational skills.
• Prior experience in verification, insurance, call center, or related fields is an advantage.
• Minimum education at intermediate or equivalent level; higher education is preferred.