Patient Support Specialist

Dcc Consultants; Lahore; On-site; PKR 1,548,000 - 1,703,000; Full time

Benefits offered by this job

Annual Bonus

Eid Bonuses

Provident Fund

Health Insurance (IPD, OPD)

Fuel Card or Company Pick & Drop

EOBI

Free Meal

Job summary

DCC Consultants seeks a virtual medical assistant to support US healthcare partner clinics from Pakistan. The role requires EMR proficiency, strong English communication, and HIPAA-compliant patient handling.

Weekday schedule: Monday to Friday, 6 pm–3 am PKT; benefits include annual Eid bonuses, health insurance, provident fund and more. Prior US-based experience highly valued.

Qualifications

• 02 years of virtual medical assistance experience in a US-based healthcare company.
• Experience working with EMR software.
• Degrees required: MBBS with 1-year house job, MD with 1-year house job, DPT or Pharm.D.

Responsibilities

• Schedule and confirm patient appointments via phone, email, or scheduling software.
• Prepare and send reminders for appointments and follow-ups.
• Maintain and update patient records in EMR system.
• Assist with insurance verification and pre-authorization processes.
• Manage correspondence (emails, faxes).
• Serve as first point of contact for patients and respond professionally.

Skills

Medical terminology

English communication

Scheduling tools

Interpersonal skills

Data entry

HIPAA compliance

Education

MBBS + 1-year house job

MD + 1-year house job

DPT

Pharm.D

Tools

EMR software

Microsoft Office

Telehealth platforms

Job description

DCC Consultants provides offshore corporate services to its partner healthcare organizations in the United States. We provide these services in marketing, communications, accounting, financial planning, revenue cycle management, information technology, and clinical support.

Job Description

• Schedule and confirm patient appointments through phone, email, or scheduling software.
  
• Prepare and send reminders for upcoming appointments and follow-ups.
  
• Maintain and update patient records accurately in the electronic medical records (EMR) system.
  
• Assist with insurance verification and pre-authorization processes.
  
• Manage incoming and outgoing correspondence, including emails and faxes.
  
• Serve as the first point of contact for patients and respond to inquiries professionally and empathetically.
  
• Escalate complex patient concerns to the appropriate medical staff or department.
  
• Collect patient information and update records during virtual check-ins.
  
• Provide patients with instructions for telehealth sessions and other virtual services.
  
• Manage daily workflows to ensure timely communication between patients and medical staff.
  
• Coordinate with medical providers to ensure schedule alignment.
  
• Organize and prioritise tasks to meet deadlines and maintain clinic efficiency.
  

Requirements

Work Experience :

• 02 years of virtual medical assistance experience in a US-based healthcare company is required.
  
• Experience working with EMR software.
  

Education:

• Any of the following degrees is required: MBBS with 01-year house job, MD with 01-year house job, Doctor of Physiotherapy (DPT), or Doctor of Pharmacy (Pharm.D).
  

Skills:

• Knowledge of medical terminology and EMR systems.
  
• Excellent verbal and written communication skills in English.
  
• Proficient in scheduling and communication tools, including Microsoft Office and telehealth platforms.
  
• Strong interpersonal, organizational, multitasking, and data entry skills.
  
• Ability to empathise with patients’ needs and communicate with professionalism.
  
• Ability to maintain confidentiality and adhere to HIPAA regulations.
  
• Workdays: Monday - Friday
  
• Work hours: 6 pm - 3 am PKT (Night shift)
  
• Gross Salary (USD): $500 - $550
  
• Benefits: Annual Bonus, Eid Bonuses, Provident Fund, Health Insurance (IPD, OPD), Fuel Card or Company Pick & Drop, EOBI, Free Meal